Especialista En Soporte Técnico De Redes De Fibra Óptica

Placements24; Acapulco; Vor Ort; MXN 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Training on technologies

Company vehicles for field service

Zusammenfassung

Placements24 is seeking a dedicated Optical Fiber Network Support Specialist in Acapulco, Guerrero. You will diagnose and resolve fiber optic issues, install and test OLTs/ONTs, and travel to customer sites as needed for hands-on support.

The role requires 3+ years in telecom/ISP technical support, knowledge of FTTx and IP networking, and strong diagnostic skills. Training will be provided; health insurance and field-service opportunities are included.

Qualifikationen

• High school diploma or equivalent; technical degree preferred.
• Minimum of 3 years of experience in technical support within telecom/ISP with a focus on fiber optics.
• Hands-on experience with fiber optic testing equipment (e.g., OTDR, power meters).
• Solid understanding of FTTx architectures and optical networking principles.
• Familiarity with IP networking concepts (TCP/IP, DHCP, DNS).
• Strong diagnostic and problem-solving abilities with attention to detail.
• Excellent customer service and communication skills, verbal and written.
• Ability to travel within the service area and perform fieldwork.
• Physical ability to climb ladders, work in confined spaces, and lift moderately heavy equipment.

Aufgaben

• Provide first-line and second-line technical support for fiber optic network issues for customers and internal teams.
• Diagnose and troubleshoot connectivity problems, signal degradation, and equipment malfunctions related to fiber optic networks in Acapulco.
• Perform on-site visits to customer locations or network points of presence to resolve issues.
• Install, configure, and test fiber optic equipment, including OLTs and ONTs and networking devices.
• Maintain detailed records of support requests, troubleshooting steps, and resolutions in ticketing system.
• Collaborate with engineering and field operations to escalate and resolve complex network problems.
• Conduct routine maintenance and performance checks on the fiber optic network in Guerrero.
• Educate customers on basic troubleshooting steps and network best practices.
• Ensure safety procedures during field operations.
• Contribute to knowledge base and support documentation.

Kenntnisse

Customer service

Communication

Troubleshooting

Time management

Ausbildung

High school diploma or equivalent

Technical degree or certification preferred

Tools

OTDR

Power meters

FTTx equipment

Networking devices

Jobbeschreibung

About the Role

Our client, a rapidly growing telecommunications company serving the vibrant coastal region of Acapulco, Guerrero , is seeking a dedicated and technically proficient Optical Fiber Network Support Specialist. This role is crucial for ensuring the reliability and performance of our advanced fiber optic infrastructure, directly impacting customer satisfaction. You will be at the forefront of diagnosing and resolving complex technical issues, working hands‑on with cutting‑edge equipment. This position is ideal for an individual passionate about telecommunications technology and committed to providing exceptional service in a dynamic environment. Join our team and play a key part in connecting communities across Guerrero with high‑speed internet and communication services.

Key Responsibilities

• Provide first‑line and second‑line technical support for fiber optic network issues experienced by customers and internal teams.
• Diagnose and troubleshoot connectivity problems, signal degradation, and equipment malfunctions related to fiber optic networks in Acapulco .
• Perform on‑site visits to customer locations or network points of presence to resolve technical issues.
• Install, configure, and test fiber optic equipment, including OLTs, ONTs, and associated networking devices.
• Maintain detailed records of support requests, troubleshooting steps, and resolutions in our ticketing system.
• Collaborate with engineering and field operations teams to escalat and resolve complex network problems.
• Conduct routine maintenance and performance checks on the fiber optic network infrastructure in Guerrero .
• Educate customers on basic troubleshooting steps and network best practices.
• Ensure compliance with safety procedures during field operations.
• Contribute to the development of knowledge base articles and support documentation.

Requirements

• High school diploma or equivalent; technical degree or certification in Telecommunications, IT, or a related field is preferred.
• Minimum of 3 years of experience in technical support, specifically within the telecommunications or ISP industry, with a focus on fiber optics.
• Hands‑on experience with fiber optic testing equipment (e.g., OTDR, power meters).
• Solid understanding of FTTx (Fiber to the x) architectures and optical networking principles.
• Familiarity with IP networking concepts, including TCP/IP, DHCP, and DNS.
• Strong diagnostic and problem‑solving abilities with meticulous attention to detail.
• Excellent customer service and communication skills, both verbal and written.
• Ability to work independently and manage time effectively, often under pressure in Acapulco .
• Willingness to travel within the service area and perform fieldwork.
• Physical ability to climb ladders, work in confined spaces, and lift moderately heavy equipment.

Benefits

We offer a competitive salary and benefits package, including health insurance and paid time off. Opportunities for advancement within the company are available for high‑performing individuals. We provide comprehensive training on our specific technologies and equipment. Employees also receive access to company vehicles for field service calls and a supportive team environment in Acapulco . Be part of a company that is essential to the connectivity of Guerrero .