Especialista en Cumplimiento y Soporte al Cliente - Ventas

AutoZone; Chihuahua; Presencial; MXN 300 000 - 540 000; Tempo integral

Resumo da oferta

AutoZone de México is seeking a Customer Compliance Support Specialist to manage inbound requests, maintain service levels, and analyze subscriber accounts for product security compliance. This role emphasizes collaboration with Sales and Support to drive retention and revenue.

You will handle tickets in Microsoft Dynamics, perform account resets, and participate in re-contracting efforts while upholding AutoZone's commitment to customer-first service and compliance.

Qualificações

• Bachelor’s degree in a related field is required or equivalent combination of college and work experience.
• 3–5 years’ sales or sales-like experience preferred.
• 3 years’ customer support or related experience required.
• Experience in product security compliance is desired.

Responsabilidades

• Handle inbound calls and assist customers with account resets, access issues, and IP setup.
• Manage inbound support requests in the ServiceDesk ticket queue for Compliance and Operations.
• Research small groups out of compliance to identify potential sales opportunities.
• Work with Microsoft Dynamics to manage tickets and account relationships.
• Assist in re-contracting efforts and drive retention and revenue through solution selling.

Conhecimentos

Sales experience

Customer support

Team collaboration

Formação académica

Bachelor's degree in a related field

Ferramentas

Microsoft Dynamics

Descrição da oferta de emprego

AutoZone de México is seeking a Customer Compliance Support Specialist to manage inbound requests, maintain service levels, and analyze subscriber accounts for product security compliance. This role emphasizes collaboration with Sales and Support to drive retention and revenue.

You will handle tickets in Microsoft Dynamics, perform account resets, and participate in re-contracting efforts while upholding AutoZone's commitment to customer-first service and compliance.