Enterprise CSM: Onboarding, Renewals & Growth (Hybrid)

Lenovo; Xico; Presencial; MXN 1,077,000 - 1,438,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Customer Success Manager in Mexico City to manage post-sales customer relationships and ensure service delivery for enterprise clients. The role requires 2-5 years of relevant experience and involves driving renewals and growth through effective customer engagement. The successful candidate will lead onboarding processes and support billing accuracy across hybrid cloud environments, making a significant impact on customer satisfaction and business outcomes.

Formación

• 2-5 years of relevant experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to drive renewals and revenue growth.

Responsabilidades

• Manage post-sales customer relationships effectively.
• Ensure high service delivery for enterprise clients.
• Lead customer onboarding processes and support billing.

Conocimientos

Customer relationship management

Billing accuracy

Hybrid cloud knowledge

Customer engagement

Descripción del empleo

A leading technology company is seeking a Customer Success Manager in Mexico City to manage post-sales customer relationships and ensure service delivery for enterprise clients. The role requires 2-5 years of relevant experience and involves driving renewals and growth through effective customer engagement. The successful candidate will lead onboarding processes and support billing accuracy across hybrid cloud environments, making a significant impact on customer satisfaction and business outcomes.