Engineering Manager - D2C Trust & Safety Ciudad de México, Mexico

Fanatics Inc.; Ciudad de México; On-site; MXN 1,500,000 - 2,100,000; Full time

Job summary

Fanatics Collectibles is expanding its Mexico City technology hub and seeks an Engineering Manager to build and scale a Trust & Safety-focused engineering team. You will recruit, coach, and guide engineers, set engineering direction, and collaborate with Product, Architects, and senior leadership to deliver reliable, scalable solutions.

As a hands-on people leader, you will prioritize performance, growth, and delivery quality while shaping the team culture and engineering standards across the

Qualifications

• 7+ years of professional software engineering experience.
• 2+ years of engineering management or technical leadership experience.
• Experience leading agile engineering teams.
• Strong knowledge of backend engineering, cloud-native applications, distributed systems, and AWS.
• Demonstrated success hiring, coaching, and developing engineers.

Responsibilities

• Hire, coach, develop, and retain a high-performing engineering team.
• Lead performance management, career development, and employee engagement.
• Lead delivery of engineering initiatives across Trust & Safety.
• Partner with Product Managers and Technical Leads to prioritize work and deliver customer value.
• Manage execution risks and balance feature delivery with technical quality.
• Serve as a key partner to the Senior Director, Engineering in scaling the engineering organization.
• Partner with senior engineers and architects on technical direction.
• Promote engineering best practices, reliability, testing, and operational excellence.
• Build relationships across Product, Engineering, Operations, and business stakeholders.
• Communicate priorities, delivery progress, and risks to leadership.

Skills

Backend engineering

Distributed systems

Cloud-native applications

AWS

Agile leadership

Team coaching

Job description

Engineering Manager - D2C Trust & Safety

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Fanatics Collectibles

Fanatics Collectibles is the home of sports cards, trading cards, and collectibles for over 100 million fans worldwide. As part of the global Fanatics Collectibles platform, we\'re rebuilding how collectors discover, buy, sell, and experience their hobby with world class technology and product experiences.

As part of Fanatics Collectibles\' continued global growth, we are establishing a new technology hub in Mexico City focused on operational excellence, platform scalability, trust, and customer experience. This team partners closely with Customer Experience (CX), Trust & Safety, Fraud Prevention, Payments, and Financial Operations organizations to build scalable systems and operational tooling that support millions of users and transactions globally.

About the Fanatics Collectibles D2C Trust & Safety Domain

T&S keeps the marketplace fair and fraud-resistant across Fanatics Live, Collect, and Topps.com, enforcing content and behavior policy, preventing fraud and multi-accounting, and protecting transaction integrity. The team relies on a small set of integrated services that this engineering team will support and extend: fraud/behavioral signals, identity verification and KYC, transaction risk and chargeback protection, real-time chat/DM moderation, and dispute/chargeback evidence management.

The Role

Fanatics Collectibles\' is building its engineering presence in Mexico City, and we\'re looking for our first Engineering Manager to help establish and grow the site. This leader will build and develop a high-performing engineering team while partnering closely with the Senior Director, Engineering to establish engineering culture, operational excellence, and organizational growth. As Engineering Manager, you will lead Software Engineers supporting Trust & Safety. This is a newly created, dedicated engineering team for Trust & Safety, you will be building the team and its roadmap from the ground up. Your primary responsibility is enabling your team to deliver business outcomes through coaching, execution, and cross-functional leadership.

• Hire, coach, develop, and retain a high-performing engineering team.
• Lead performance management, career development, and employee engagement.
• Lead delivery of engineering initiatives across Trust & Safety.
• Partner with Product Managers and Technical Leads to prioritize work and deliver customer value.
• Manage execution risks and balance feature delivery with technical quality.
• Serve as a key partner to the Senior Director, Engineering in scaling the engineering organization.
• Partner with senior engineers and architects on technical direction.
• Promote engineering best practices, reliability, testing, and operational excellence.
• Build relationships across Product, Engineering, Operations, and business stakeholders.
• Communicate priorities, delivery progress, and risks to leadership.

Basic Qualifications

• 7+ years of professional software engineering experience.
• 2+ years of engineering management or technical leadership experience.
• Experience leading agile engineering teams.
• Strong knowledge of backend engineering, cloud-native applications, distributed systems, and AWS.
• Demonstrated success hiring, coaching, and developing engineers.

The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.For information about our benefits, please visit https://benefitsatfanatics.com/

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Collectibles's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.