Engagement Delivery Lead

Cognizant; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global IT services leader is seeking an Engagement Delivery Lead to ensure end-to-end delivery excellence. This senior role focuses on driving operational efficiency and client satisfaction across various programs. Key responsibilities include defining delivery models, overseeing diverse engagements, and leading teams to enhance productivity. Candidates must have extensive experience in IT services delivery, proficiency in English and Spanish, and a strong understanding of Agile methodologies. Join a dynamic environment to make a real impact!

Formación

• 15+ years of experience in IT services delivery.
• Proficiency in English and Spanish (spoken and written) is mandatory.
• Strong understanding of Agile methodologies and digital transformation.
• Expertise in stakeholder engagement and executive-level communication.

Responsabilidades

• Define and implement next-generation delivery models incorporating agility, automation and local talent.
• Oversee delivery across diverse engagements ensuring alignment with client objectives.
• Serve as a single point of contact for clients fostering strong relationships.
• Lead initiatives for process optimization and digital enablement to enhance productivity.
• Build and mentor high-performing teams focusing on capability development.

Conocimientos

Risk Management

Project Stakeholder Management

Key Stakeholders Management

Brand Communication

Brand and Content strategy

Data governance

Descripción del empleo

Overview

Job Title: Engagement Delivery Lead

Job Summary: The Delivery Head is a senior leadership role responsible for ensuring end-to-end delivery excellence across multiple programs and service lines. This position focuses on driving operational efficiency, client satisfaction, and innovation while aligning delivery strategies with organizational goals. Proficiency in English and Spanish (spoken and written) is mandatory.

Experience

• 15 - 18 years
• 18 - 20 years

Required Skills

• Technical Skills: Risk Management, Project Stakeholder Management, Key Stakeholders Management, Brand Communication, Brand and Content strategy
• Domain Skills: Data governance

Nice to have skills

• Domain Skills: Data governance

Technology

• Custom Service

Shift

• Day

Responsibilities

• Strategic Leadership: Define and implement next-generation delivery models incorporating agility, automation and local talent to meet evolving business needs.
• Operational Excellence: Oversee delivery across diverse engagements ensuring alignment with client objectives and organizational priorities.
• Stakeholder Management: Serve as a single point of contact for clients fostering strong relationships and ensuring seamless communication across service lines.
• Innovation & Transformation: Lead initiatives for process optimization lean methodologies and digital enablement to enhance productivity and resilience.
• Team Development: Build and mentor high-performing teams focusing on capability development and succession planning.

Required Skills & Competencies

• Proven experience in large-scale delivery management across multiple geographies.
• Strong understanding of Agile methodologies and digital transformation.
• Expertise in stakeholder engagement and executive-level communication.
• Ability to manage budgets resources and operational KPIs effectively.
• Leadership in implementing automation and lean processes for efficiency.
• Mandatory: Proficiency in English and Spanish (spoken and written).

Job Location

Primary Location: MXJAGUAA01 (ITMEX Guadalajara JA-Aviacion-COG)

Alternate Location: NA

Job Type

• Sr. Director - Projects [33PM00]
• Assoc. Director - Projects [40PM00]

Demand Requires Travel?

• No

Certifications Required

• 15+ years of experience in IT services delivery. Exposure to global delivery models and multi-service line integration. Excellent problem-solving and decision-making skills.
• NA