End User Technologies, Engineer

Clarios; San Pedro Garza García; Presencial; MXN 1.397.380 - 1.746.725; Jornada completa

Descripción de la vacante

Clarios is seeking an End User Technologies Engineer to ensure endpoint devices are secure and reliably supported across the organization. You will manage and optimize endpoint security using MDM tools while providing Level 3 support for technical issues.

Your responsibilities will include overseeing the device lifecycle, ensuring compliance with security standards, and driving automation to enhance service efficiency. Strong experience with Microsoft Intune and endpoint management tools is essential for this role, which contributes to a high-quality digital workplace experience.

Formación

• 5+ years of experience in endpoint engineering, end-user computing, or enterprise device management.
• Strong proficiency in Microsoft Intune for enterprise device management.
• Excellent problem-solving and troubleshooting abilities.

Responsabilidades

• Manage and optimize endpoints using MDM tools.
• Provide Level 3 technical troubleshooting and support.
• Oversee the full device lifecycle for efficient asset management.
• Ensure endpoints meet security and compliance requirements.
• Identify and implement automation opportunities.

Conocimientos

Endpoint engineering

Microsoft Intune

Level 3 troubleshooting

Endpoint security

PowerShell automation

International collaboration

Educación

5+ years in endpoint engineering or enterprise device management

Herramientas

MDM tools

PowerShell

Azure Services

Descripción del empleo

The Role

As an End User Technologies (EUT) Engineer, you ensure endpoint devices are secure, compliant, up to date, and reliably supported across the global organization. Leveraging deep expertise in MDM, Microsoft endpoint technologies, and the broader Microsoft ecosystem, you create strategy, direct management, and optimize a diverse endpoint landscape across Windows, Android, iOS, and macOS — while helping define and improve modern device and mobility management practices.

You act as a Level 3 (L3) support expert / SME, providing advanced technical guidance and escalation support to Level 2 teams and Field IT colleagues across plants and office locations worldwide, and you drive continuous improvement through automation and innovation using tools such as PowerShell, Azure Automation, and other Azure-based services. Working in an international team environment, you deliver scalable, secure, and user‑centric endpoint solutions that support a high‑quality digital workplace experience — contributing directly to the stability, security, and continuous improvement of end‑user services at Clarios.

What You’ll Do (Impact Areas)

• Manage & optimize endpoints: manage and optimize endpoints using MDM tools, keeping Windows, Android, iOS, and macOS devices secure, up to date, and compliant with company policies, and guide the operations team members responsible for patching endpoints and delivering updates.
• Provide L3 support: deliver Level 3 technical troubleshooting and escalation support for complex endpoint and mobility issues — minimizing downtime and supporting a high‑quality user experience for L2 teams and Field IT worldwide.
• Own the device lifecycle: oversee the full device lifecycle — provisioning, deployment, maintenance, refresh, and decommissioning — for efficient asset management and minimal user disruption.
• Ensure security & compliance: keep endpoints meeting security and compliance requirements (encryption, patching, access controls) in line with IT standards and corporate policies, and partner with the cybersecurity team to align security strategies, support risk mitigation, and continuously improve endpoint security controls.
• Drive automation & improvement: identify and implement automation opportunities (including PowerShell‑based solutions) and process improvements that increase service efficiency and improve the end‑user experience.
• Set strategy & roadmap (Plan & Build): define the global strategy and future‑state vision for endpoint technologies aligned to business objectives, security posture, and growth plans; help develop the multi‑year EUT roadmap (technology strategy, lifecycle, security, improvements, access governance); lead the design of scalable, secure, user‑centric endpoint solutions; define standards and patterns integrating EUT into user, manufacturing, application, and collaboration platforms; partner with Enterprise Architecture and Security on architectural, security, and regulatory alignment; ensure global scalability with room for regional and plant‑specific needs; and define modern OOBE solutions that simplify deployment and reduce user friction.
• Embed security & prepare for transition: embed security and compliance by design — not by exception — across all end‑user solutions, and ensure solutions are fully designed, documented, and ready for transition into Run organizations, with design governance, decision frameworks, and success measures for consistent execution.
• Collaborate globally: work with international IT teams to align endpoint management practices, share knowledge, and promote consistency across regions.

What Success Looks Like

• Clear, executable roadmaps and strategies that align business priorities, security requirements, and user needs.
• Well‑architected solutions that transition smoothly into Run teams with minimal rework.
• Reduced long‑term risk through intentional, security‑centric design.
• Customer‑centric solutions and collaboration — knowing your customers and integrating them into the right technical solutions.
• Clarios values modeled through collaboration, accountability, and a high‑performing team culture.

Core Competencies

• Endpoint engineering and enterprise device management across Windows, Android, iOS, and macOS.
• Microsoft Intune and the broader Microsoft endpoint ecosystem, plus MDM platforms.
• Level 3 troubleshooting / SME support and full device lifecycle management.
• Endpoint security and compliance (encryption, patching, access controls) in partnership with cybersecurity.
• Automation with PowerShell, Azure Automation, and other Azure‑based services.
• Strategy, roadmap, and scalable, user‑centric solution design.
• International collaboration and strong English communication.

What You Bring (Qualifications)

• 5+ years of experience in endpoint engineering, end‑user computing, or enterprise device management — including hands‑on device management and troubleshooting in a corporate environment.
• Strong proficiency in Microsoft Intune for enterprise device management.
• Proven experience managing Windows 10 and Windows 11 devices in an enterprise environment.
• Solid understanding of end‑user hardware, software, and networking fundamentals.
• Experience working in international teams, with strong English communication skills and the ability to collaborate across cultures and functions.
• Strong problem‑solving and troubleshooting abilities, with a proactive and analytical mindset.
• Excellent organizational and time‑management skills, with the ability to manage priorities and drive multiple initiatives in a fast‑paced environment.
• High adaptability and a commitment to continuous learning, staying current on evolving end‑user technologies while driving improvements to the service.

Preferred / Advantageous

• Experience managing Android, iOS, and macOS devices.
• Familiarity with other MDM platforms, such as SOTI MobiControl.
• Strong PowerShell scripting and automation skills.
• Experience in manufacturing or industrial environments, particularly where endpoint requirements differ between office and operational settings.
• Experience with Lean or similar continuous improvement methodologies.
• Practical use of AI‑assisted tools to improve productivity, documentation, automation, or troubleshooting.

About Clarios

Clarios is the global leader in advanced, low‑voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best‑in‑class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).

To All Recruitment Agencies

Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Equal Employment Opportunity

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non‑discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [e-mail].

A Note to Job Applicants

Please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.