Email Campaign Manager – SFMC for Enterprise Loyalty

AgileEngine, LLC.; Santiago de Querétaro; Hybrid; MXN 1,086,000 - 1,629,000; Full time

Benefits offered by this job

Professional growth

Competitive compensation

Exciting projects

Flextime

Job summary

AgileEngine, LLC. is seeking a Campaign Manager to own end-to-end email marketing campaigns for enterprise loyalty clients, coordinating with internal teams and external partners.

You will gather requirements, validate briefs, manage the marketing calendar, and serve as the primary client contact, ensuring on-time delivery and accuracy.

Qualifications

• 2+ years in campaign/account/project management.
• Experience with Salesforce Marketing Cloud and ESPs.
• Experience with new client implementations.
• Strong Microsoft Office knowledge.
• Ability to organize multiple projects with minimal oversight.
• Excellent written and verbal communication with attention to detail.
• Ability to work directly in a client-facing role.
• Agency or in-house agency experience.

Responsibilities

• Gather and document client campaign requirements and confirm needs before build.
• Validate briefs for completeness—audience, content, offer, timeline.
• Lead kick-off meetings with internal teams and external partners.
• Own the marketing calendar and track milestones and risks.
• Serve as the primary client contact for campaign status and escalations.
• Oversee day-to-day operations: setup, trafficking, QA, optimization.
• Manage deployment including data, segmentation, scheduling, sending.
• Submit campaigns in Workfront/Jira and maintain docs.
• Support A/B and multivariate test planning.
• Identify process inefficiencies and improve workflows.
• Develop robust campaign documentation and client instructions.
• Escalate risks to avoid missed SLAs.
• Year-end success: campaigns on schedule with proactive client communication.

Skills

Campaign management

Client management

Email marketing

Salesforce Marketing Cloud

New client implementation

Microsoft Office

Prioritization

Written & verbal communication

Client-facing

Agency experience

Tools

Workfront

Jira

SQL fundamentals

Job description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Campaign Manager to own the end-to-end delivery of email marketing campaigns for enterprise loyalty clients.

MUST HAVES

- 2+ years of experience in a campaign management, account management, or project management role.

- Knowledge of email marketing best practices, specifically Salesforce Marketing Cloud (formerly ExactTarget) required.

- Experience with a new client implementation.

- Strong knowledge of Microsoft Office.

- Ability to organize and prioritize multiple projects and client deadlines with minimal oversight.

- Strong written, verbal communication, and problem-solving skills with an impeccable eye for detail.

- Ability to work directly in a client-facing role.

- Agency experience or corporate in-house agency experience.

NICE TO HAVES

- Experience in SendGrid, Mailchimp, Alterian, Salesforce, Braze, Iterable, or other ESPs.

- Six Sigma, Lean, or other process framework.

- Experience working in workflow management tools such as Workfront or Jira.

- Knowledge of email template development and journey orchestration fundamentals preferred.

- Knowledge of SQL fundamentals or other database technologies preferred.

WHAT YOU WILL DO

- Gather and document client campaign requirements, questioning and challenging as appropriate to ensure exact requirements are understood before build begins.

- Validate campaign briefs for completeness — confirming audience, content, offer, and timeline requirements are fully defined before work is handed to Development.

- Initiate and lead kick-off meetings with internal teams and external partners, documenting agreed-upon outputs and action items.

- Own the marketing calendar for assigned clients — tracking milestones, flagging risks, and ensuring plans stay current throughout the campaign lifecycle.

- Serve as the primary point of contact for client communications related to campaign status, delivery, and escalations.

- Responsible for day-to-day operational processes including campaign set-up, trafficking, troubleshooting, QA coordination, and campaign optimization.

- Manage, create, and coordinate campaign deployment including subscriber data, audience segmentation, email scheduling, and sending on behalf of loyalty clients.

- Submit and track campaigns in Workfront/Jira; maintain documentation standards across all assigned work.

- Support A/B and multivariate (MVT) test planning by ensuring test structures are defined, documented, and executable.

- Identify process inefficiencies and ways to improve operational workflow.

- Develop robust campaign and process documentation, including client-specific work instructions.

- Escalate risks, blockers, and quality concerns proactively to avoid missed SLAs.

- At the end of the first year, success means: campaigns execute accurately and on schedule, the marketing calendar is maintained without prompting, and client communication is proactive and reliable.

PERKS AND BENEFITS

- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

- Exciting projects: Modern solutions with Fortune 500 and top product companies.

- Flextime: Flexible schedule with remote and office options.