Ejecutivo De Ventas

Na; San Luis Potosí; On-site; MXN 250,000 - 400,000; Full time

Job summary

Marriott International in San Luis Potosí is seeking a Sales & Marketing professional to handle guest calls, process reservations, and use sales techniques that maximize revenue while maintaining guest loyalty.

You will support management in training, maintain professional communication, and perform general office duties to assist the Sales & Marketing team. Adherence to brand standards and confidentiality is essential.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with the appropriate department.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process Marriott Rewards points redemption and reservations by phone, fax, or mail.
• Enter Rewards information into the reservation system.
• Provide general office support to Sales & Marketing (filing, emails, typing).
• Assist management in training and motivating employees; model professional conduct.
• Follow company policies; protect assets and confidentiality.
• Welcome guests per standards; anticipate needs and show appreciation.
• Develop positive relationships and support team goals.

Job description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Prolongacion Sierra Leona 810, Colonia Garita de Jalisco, San Luis Potosi San L 78294, Mexico
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.