Ejecutivo de Cuentas Pyme: Crecimiento y Soluciones

Citigroup Inc.; Monterrey; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Monterrey is seeking a Business Development Officer to attract, maintain, and grow SME client relationships, advising on segment products and delivering high-value service. You will manage a consolidated client portfolio and drive campaigns to boost sales growth.

The role emphasizes compliance, risk awareness, and proactive client engagement to achieve portfolio objectives and exceptional customer experience within the bank’s framework.

Formación

• Previous experience in selling financial products.
• Knowledge of financial products, especially credit to companies, sales techniques.
• Excellent communication skills and management of objections with customers to achieve effective sales.

Responsabilidades

• Ensure compliance with the sales goals defined by the franchise, such as portfolio growth, cross-selling, attracting new customers and retaining current customers of its portfolio.
• Link existing clients by performing needs detection to achieve a greater Customer-Bank relationship.
• Offer a high value service.
• Comprehensive advice to SME clients seeking to solve all the needs of the company, positioning the bank as the 1st option in all the products that the client can acquire.
• Know and execute efficiently the campaigns and strategies defined by the franchise to boost sales growth.
• Execute the action plans agreed with the Area Coordinator to ensure compliance with the sales plan.
• Adequately scale deviations and action plans, generating effective communication with your immediate boss.
• Comply with the controls and regulations established by the institution.
• Visiting clients to understand opportunities for improvement and develop plans in line with the expectations of customers in the area, ensuring the NPS indexes defined at the franchise level.
• Implement and influence in conjunction with your Coordinator in the design of action plans that ensure the achievement of the NPS goal.
• Identify in a timely manner improvements in the service and elevate to its Coordinator.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Sales experience

Financial products

Credit knowledge

Communication skills

Objection handling

Educación

Bachelor's degree

Descripción del empleo

Citigroup Inc. in Monterrey is seeking a Business Development Officer to attract, maintain, and grow SME client relationships, advising on segment products and delivering high-value service. You will manage a consolidated client portfolio and drive campaigns to boost sales growth.

The role emphasizes compliance, risk awareness, and proactive client engagement to achieve portfolio objectives and exceptional customer experience within the bank’s framework.