Distribution Specialist

Royalton Hotels & Resorts; Cancún; On-site; MXN 514,933 - 858,222; Full time

Job summary

A leading hotel and resort company in Cancún is seeking a Distribution Specialist to manage electronic distribution operations across various platforms. The ideal candidate will have a Bachelor’s degree in a related field and 1-2 years of relevant experience in hospitality. Responsibilities include managing rates, inventory, and collaboration with cross-functional teams. Strong analytical skills and advanced English proficiency are crucial. Join a dynamic and fast-growing brand in the Caribbean.

Qualifications

• 1 to 2 years of experience in Distribution, Revenue, Reservations, or related roles within hotels or hospitality.
• Experience managing rates, inventory, and packages across channels.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Manage and maintain hotel rates and inventory across distribution channels.
• Ensure correct configuration of rate plans and inventory in systems.
• Provide support to various operational teams for rate parity and availability accuracy.
• Participate in audits and continuous improvement initiatives.
• Load hotel content and rates for new property openings.

Skills

Advanced English proficiency

Knowledge of hotel distribution systems

Attention to detail

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Education

Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field

Tools

SynXis

GDS (Sabre, Amadeus, Galileo, Worldspan)

PMS

OTAs

B2B platforms

Marriott systems (MARSHA, HPP, EPIC, MarRFP)

Job description

Overview

We are looking for a Distribution Specialist to support the electronic distribution operations of Royalton Hotels & Resorts, working cross-functionally with Operations, Reservations, Revenue Management, Sales, and Marketing.

At Royalton Hotels & Resorts, we are EPIC people.

Our Values

The success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. Be EPIC.

Responsibilities

• Managing and maintaining hotel rates, inventory, packages, and content across all electronic distribution channels, including CRS, PMS, OTAs, wholesalers, GDS, B2B portals, and direct channels.
• Ensuring the correct configuration and ongoing maintenance of rate plans, room types, promotions, policies, and inventory in systems such as SynXis, NewHotel, HPP, MARSHA, and GDS platforms.
• Auditing distribution systems on a regular basis to ensure compliance with brand standards, SOPs, and distribution guidelines.
• Providing support to Operations, Reservations, Revenue Management, Sales, and Marketing teams, ensuring rate parity, availability accuracy, and optimal channel performance.
• Testing and validating channel connectivity to guarantee bookable rates, correct content display, and seamless reservation delivery across all partners.
• Monitoring and resolving interface problems, rejected reservations, and connectivity issues, escalating cases when required.
• Coordinating with IT teams, system providers, contracting teams, and hotels to resolve technical and operational system issues.
• Supporting new property openings by loading hotel content, rates, inventory, and connectivity across all required systems, meeting established timelines.
• Managing Marriott distribution tools and platforms to ensure the correct execution of promotional strategies, offers, and technical requirements.
• Participating in audits, system testing, and continuous improvement initiatives focused on distribution efficiency and revenue optimization.

Qualifications

• Bachelor’s degree completed in Tourism, Hospitality, Business Administration, or a related field.
• Minimum 1 to 2 years of experience in Distribution, Revenue, Reservations, or related roles within hotels, resorts, or hospitality groups.
• Advanced English proficiency, both written and spoken.
• Strong knowledge of hotel distribution systems such as SynXis, GDS (Sabre, Amadeus, Galileo, Worldspan), PMS, OTAs, and B2B platforms.
• Experience managing rates, inventory, packages, promotions, and multi-channel connectivity.
• High attention to detail with strong analytical and problem-solving skills.
• Ability to manage multiple tasks simultaneously in fast-paced, results-driven environments.
• Excellent communication and collaboration skills, with the ability to work cross-functionally.
• Previous experience with Marriott systems (MARSHA, HPP, EPIC, MarRFP) is a strong advantage.

Don’t miss the opportunity to join one of the most dynamic and fast-growing all-inclusive resort brands in the Caribbean.