Director, Service & Sales Model – Regional Banking

Scotiabank; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading financial institution in Mexico City seeks a skilled Manager to oversee the design and execution of customer service and sales methodologies. This role will focus on enhancing service delivery, integrating sales processes, and leveraging data insights for continuous improvement. The ideal candidate will have at least 5 years of leadership experience in retail banking, strong analytical skills, and a deep understanding of international financial markets. This position involves standard office work with moderate travel requirements.

Formación

• Minimum of 5 years' leadership experience in retail channels/products.
• Strong understanding of operational processes and controls.
• Demonstrated ability in leading professional staff both in Head Office and across a distributed network.

Responsabilidades

• Drive a customer-focused culture to deepen client relationships.
• Develop and implement service and sales models aligned with strategic objectives.
• Monitor and analyze service and sales performance data.

Conocimientos

Leadership experience

Diagnostic skills

Understanding of payments units

Knowledge of sales & services

Expert level knowledge of International Financial Market

Ability to analyze service and sales data

Educación

University degree

Descripción del empleo

A leading financial institution in Mexico City seeks a skilled Manager to oversee the design and execution of customer service and sales methodologies. This role will focus on enhancing service delivery, integrating sales processes, and leveraging data insights for continuous improvement. The ideal candidate will have at least 5 years of leadership experience in retail banking, strong analytical skills, and a deep understanding of international financial markets. This position involves standard office work with moderate travel requirements.