Director of Service Management & AIOps

Equinix; León; Presencial; MXN 1,658,000 - 2,212,000; Jornada completa

Descripción de la vacante

A leading digital infrastructure company is looking for a Director of Service Management in León, Mexico. This visionary leader will drive the transformation of service operations with a strong focus on customer journeys and proactive operations. Candidates should have significant experience in IT operations and deep knowledge of ITIL v4 principles. The role emphasizes teamwork, communication, and the ability to innovate within IT service delivery.

Formación

• 5+ years of experience in IT operations and service management, with leadership roles.
• Deep understanding of ITIL v4 principles and practical experience implementing IPC.
• Experience with observability platforms and AIOps tools.

Responsabilidades

• Lead the global service management function with a customer-focused approach.
• Define and execute a modernization roadmap for service management.
• Champions journey-centric service delivery and proactive support.

Conocimientos

IT operations

Service management

Leadership

ITIL v4 principles

Observability platforms

AIOps tools

DevOps environments

CI/CD

Communication skills

Stakeholder management

Herramientas

Datadog

Splunk

Grafana

Descripción del empleo

A leading digital infrastructure company is looking for a Director of Service Management in León, Mexico. This visionary leader will drive the transformation of service operations with a strong focus on customer journeys and proactive operations. Candidates should have significant experience in IT operations and deep knowledge of ITIL v4 principles. The role emphasizes teamwork, communication, and the ability to innovate within IT service delivery.