Dialer Optimization Lead - Amazon Connect & Five9

One Park Financial; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A financial services company in Mexico City is seeking a Dialer Manager to optimize call center operations using Amazon Connect, focusing on enhancing efficiency and lead conversion. The role involves managing dialer configurations, analyzing performance metrics, and collaborating with various teams to ensure smooth operations. Ideal candidates will have extensive experience with dialer systems, strong analytical abilities, and must be bilingual in English and Spanish. This position offers a competitive salary and professional development opportunities.

Servicios

Competitive salary and benefits package

Opportunities for professional growth

Collaborative work environment

Formación

• Proven experience as a Dialer Manager or similar role in a call center environment.
• Hands-on expertise with Amazon Connect and call flow configurations.
• Ability to optimize dialer logic end-to-end.
• Strong analytical and troubleshooting skills.

Responsabilidades

• Own and manage all dialer configurations and call flow processes.
• Optimize workflows to reduce transfer times and enhance productivity.
• Monitor dialer KPIs and produce performance reports.
• Collaborate with IT and operations to enhance the dialer systems.

Conocimientos

Dialer Management

Amazon Connect

Five9

Data Analysis

Bilingual – English & Spanish

Analytical Skills

Troubleshooting

Communication Skills

Descripción del empleo

A financial services company in Mexico City is seeking a Dialer Manager to optimize call center operations using Amazon Connect, focusing on enhancing efficiency and lead conversion. The role involves managing dialer configurations, analyzing performance metrics, and collaborating with various teams to ensure smooth operations. Ideal candidates will have extensive experience with dialer systems, strong analytical abilities, and must be bilingual in English and Spanish. This position offers a competitive salary and professional development opportunities.