Desktop Support Technician

NTT DATA; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology services provider is seeking a Desktop Support Technician in Guadalajara, Jalisco, Mexico. The ideal candidate will provide general L1 support for hardware and Microsoft Office packages and possess advanced English communication skills. Responsibilities include answering technical support calls and documenting troubleshooting processes. The role offers a competitive salary and various perks, including grocery tickets and medical insurance. Candidates should have a strong interest in IT and customer service experience.

Servicios

Competitive salary

Grocery Tickets – 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

Savings Funds

5 personal days per year

Medical insurance (You and your family)

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company

Formación

• Availability to work 45 hours per week.
• Interest in working any shift.
• 6 months of experience in Customer Service.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Conduct advance technical support for in-house applications.
• Answer technical support calls and escalate issues when necessary.
• Document troubleshooting steps and customer incidents.
• Apply diagnostic techniques to identify and resolve problems.

Conocimientos

Advanced English

Customer Service experience

IT Environment familiarity

Descripción del empleo

Req ID: 350017

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Guadalajara, Jalisco (MX‑JAL), Mexico.

NTT DATA, Inc. currently seeks a Helpdesk Associate – Full Time to join our team in Guadalajara.

Location: Guadalajara, Jalisco, Mexico.

Requirements

• Availability to work 45 hours per week
• Interest in working any shift
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service

We Offer

• Competitive salary
• Grocery Tickets – 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in‑house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email‑generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R & D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

TT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.