Desktop Support Engineer L1

Iron Systems, Inc; Metepec; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology solutions company based in Metepec, Puebla, is seeking an IT Support Specialist. You will be responsible for configuring, installing, and maintaining desktop computers as well as troubleshooting hardware and software issues. The ideal candidate will have experience with Office 365 support and strong communication skills. This role requires adherence to defined Service Level Agreements (SLA).

Formación

• Experience in installing and maintaining IT equipment.
• Strong understanding of DHCP and DNS.
• Ability to provide VIP support and manage audio-visual technologies.

Responsabilidades

• Install and configure desktop computers and peripherals.
• Troubleshoot hardware and software issues.
• Maintain IT inventory and coordinate vendor support.

Conocimientos

Desktop support

Troubleshooting

Communication

Office 365

Descripción del empleo

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after-hours activities as required.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling Racks & devices.
• Server mounting/movement.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.