Deployment Strategist

HappyRobot; Estado de México; Presencial; MXN 1.257.861 - 1.617.250; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits including healthcare

Top-tier compensation with equity options

Rapid growth opportunities in a high-technology environment

Descripción de la vacante

A technology AI startup in Mexico seeks a Deployment Strategist to bridge user needs with product capabilities. You'll partner with users and decision-makers, advising on the implementation of AI solutions that enhance operational efficiency. The ideal candidate has a background in technology and experience engaging directly with customers. This role offers opportunities for substantial ownership of projects within a rapidly developing environment, competitive compensation, and comprehensive benefits.

Formación

• Experience in understanding customer workflows and pain points.
• Ability to collaborate with technical teams.
• Strong presentation skills to stakeholders.

Responsabilidades

• Understand workflows and partner directly with customers.
• Collaborate to deliver solutions on the platform.
• Design user workflows for scaling.
• Lead user training sessions.
• Drive customer expansion by identifying new use cases.

Conocimientos

Customer engagement

Data analysis

Training and onboarding

Workflow design

Educación

Experience in customer operations

Background in technology or a related field

Descripción del empleo

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments – where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

Role Overview

As a Deployment Strategist, your mission is to connect the dots between user needs, data insights, and product capabilities to help our customers unlock value. You’ll dive deep into our customer operations, partner directly with end users and decision‑makers, and shape how HappyRobot’s technology is applied to their most critical challenges.

At HappyRobot, there’s no role seniority or hierarchy – we operate as a team of builders. We execute, we build, we own, and we care deeply about our customers and their success.

What You Will Do

• Partner with customers to understand their workflows, goals, and pain points – often embedding directly with their teams.
• Collaborate with Forward Deployment Engineers to scope, prototype, and deliver solutions powered by HappyRobot’s platform.
• Identify and interpret key datasets that drive customer decision‑making, and work to integrate them into robust, scalable pipelines.
• Design and refine user workflows that solve meaningful problems and scale across teams and functions.
• Lead training and onboarding sessions, ensuring new users are set up for success and our tools have lasting impact.
• Present findings and strategy to stakeholders at all levels – from frontline operators to executives.
• Drive customer expansion by scoping new use cases and shaping how we grow our footprint within organizations.

Why Join Us

• Opportunity to work at a high‑growth AI startup, backed by top investors.
• Rapidly growing and backed by a16z, Y Combinator, and Base10.
• Ownership & Autonomy – take full ownership of projects and ship fast.
• Comprehensive benefits – healthcare, dental, vision coverage.
• Top‑Tier compensation – competitive salary plus equity in a high‑growth startup.
• Work with the best – join a world‑class team of engineers and builders.

Our Operating Principles

• Extreme Ownership – We take full responsibility for our work, outcomes, and team success. No excuses, no blame‑shifting – if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it – we lead with accountability and expect the same from those around us.
• Craftsmanship – Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call, we treat it as a reflection of our standards. We aim to deliver jaw‑dropping customer experiences by being curious, meticulous, and proud of what we build – even when nobody’s watching.
• We are “majos” – Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.
• Urgency with Focus – Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high‑speed marathon – not a sprint with no strategy.
• Talent Density and Meritocracy – Hire only people who can raise the average; “exceptional performance is the passing grade.” Ability trumps seniority. We believe the best teams are built on talent density – every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A‑players want to work with other A‑players – that’s how we win.
• First‑Principles Thinking – Strip a problem to physics‑level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy‑paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.

The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.

By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.

In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.

If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through [e-mail] subject to the GDPR.

For more information, visit https://www.happyrobot.ai/privacy-policy

By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.