Delivery Management Lead - IT Services & Customer Success

Kyndryl; Ciudad de México; Presencial; MXN 1,273,000 - 1,638,000; Jornada completa

Descripción de la vacante

A global technology services leader in Ciudad de México is seeking a skilled Delivery Management Lead to ensure outstanding customer service. You will lead delivery teams, manage relationships with clients, and troubleshoot issues to maintain high-quality IT services. The ideal candidate has substantial leadership experience and a focus on customer success. This role offers growth opportunities in a dynamic environment and involvement in innovative projects to advance technology solutions.

Servicios

Employee learning programs

Health benefits

Volunteering opportunities

Formación

• 5+ years of experience leading delivery teams and quality services to customers.
• Ability to partner with Delivery Partner(s) and work with SREs for positive outcomes.
• Sympathetic and empowering delivery resource manager, fostering growth.

Responsabilidades

• Ensure exceptional customer service within a contractual framework.
• Lead a team to deliver high-quality IT services.
• Troubleshoot incidents and provide swift support.
• Manage relationships with customers and delivery partners.

Conocimientos

Delivery team leadership

Customer focus

Incident and change management

AIOps knowledge

Empowering leadership

Educación

Bachelor's degree

Herramientas

ITIL certifications

Six Sigma certification

PMP certification

Descripción del empleo

A global technology services leader in Ciudad de México is seeking a skilled Delivery Management Lead to ensure outstanding customer service. You will lead delivery teams, manage relationships with clients, and troubleshoot issues to maintain high-quality IT services. The ideal candidate has substantial leadership experience and a focus on customer success. This role offers growth opportunities in a dynamic environment and involvement in innovative projects to advance technology solutions.