Delivery Leadership Lead — IT Services & Customer Impact

Kyndryl; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology firm in Mexico is seeking a Delivery Management Lead to ensure top-notch service delivery within a contractual framework. The role requires over 5 years of experience in leading delivery teams. Candidates must have strong knowledge of IT services and customer interactions. Responsibilities include troubleshooting incidents, managing teams, and collaborating with Delivery Partners. The role offers opportunities for professional development and supports a diverse workplace.

Servicios

Employee learning programs

Volunteering and giving platform

Comprehensive benefits package

Formación

• 5+ years of experience leading delivery teams and quality services.
• Ability to partner with other teams for positive customer outcomes.
• Proven track record in incident and change management.

Responsabilidades

• Ensure customers receive top-notch service within a contractual framework.
• Lead a team of experts to deliver reliable IT services.
• Troubleshoot and support incidents and operations.

Conocimientos

Leading delivery teams

IT services knowledge

Incident management

Customer interaction skills

AIOps knowledge

Educación

Bachelor's degree

Herramientas

Six Sigma certification

PMP certification

ITIL certification

Descripción del empleo

A global technology firm in Mexico is seeking a Delivery Management Lead to ensure top-notch service delivery within a contractual framework. The role requires over 5 years of experience in leading delivery teams. Candidates must have strong knowledge of IT services and customer interactions. Responsibilities include troubleshooting incidents, managing teams, and collaborating with Delivery Partners. The role offers opportunities for professional development and supports a diverse workplace.