Delivery Area Manager, Last Mile Operations

Amazon; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global e-commerce leader in Mexico City is looking for a Delivery Area Manager for Last Mile Operations. This role involves overseeing daily operations at the delivery station, leading a team of managers and associates, ensuring safety, and driving a culture of continuous improvement. With focus on delivery efficiency and process enhancements, the ideal candidate will leverage experience in people management and operational excellence to elevate customer satisfaction and achieve business goals. Flexibility to work various shifts is essential.

Formación

• 3+ years of people management experience.
• 5+ years of general experience.
• Ability to speak, write, and read fluently in English.

Responsabilidades

• Day-to-day management of the delivery station.
• Overseeing the operation that focuses on Amazon orders delivery.
• Leading a team of Process Assistants and DSPs.

Conocimientos

People management

Process improvement

Team leadership

Communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

Delivery Area Manager, Last Mile Operations

Amazon is looking for high‑potential leaders who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer‑centric company on earth. As a front‑line leader you will have an opportunity to truly invest in others and develop a people‑focused leadership style while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. If you want to be involved in continuing to define the future of online retail, join our team in Amazon Operations.

A Delivery Area Manager leads a team of shift managers and associates in daily management at the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stakeholders.

Job Specifics: This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and the ability to work overtime both in peak season and as needed.

Key job responsibilities

• Day‑to‑day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery‑Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs and their drivers.
• Ensuring a safe workplace, properly trained people, and meeting their needs so they can focus on their jobs.
• Lead change at internet speed; innovation has made us the global company that we are today.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver’s dispatch.
• Review the operational forecast and determine productivity requirements for sort operation, managing a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide‑scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex – a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting‑edge vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications

• Bachelor’s degree or equivalent
• Work flexible shifts including night shifts/weekends
• Speak, write, and read fluently in English
• 3+ years of people management experience
• 5+ years of general experience

Preferred Qualifications

• Knowledge of Lean Manufacturing & Continuous Improvement principles & techniques
• 3+ years of performance metrics, process improvement or lean techniques experience
• MBA
• Experience with operations/supply chain

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.