Data-Driven Technical Customer Success – LATAM Retail

Snatch UP Jobs; A distancia; MXN 1,094,000 - 1,460,000; Jornada completa

Descripción de la vacante

A leading tech solutions company is seeking a Technical Customer Success Manager to empower clients in LATAM through data-driven insights. You will manage key client portfolios, fostering relationships and driving customer success. Ideal candidates will have a Bachelor's in Industrial Engineering, 3-5 years of relevant experience, strong analytical skills, and fluency in English. This role offers the opportunity to shape client strategies and collaborate with innovative teams to deliver exceptional value.

Formación

• Bachelor's degree in Industrial Engineering and Management is required.
• 3-5 years of experience in consulting, project management, or customer-facing roles.
• Solid understanding of SaaS environments and the Retail industry.

Responsabilidades

• Own a portfolio of key LATAM clients, guiding them from onboarding to becoming power users.
• Dive deep into data and demonstrate the value our solutions bring.
• Lead engaging business reviews and develop strategies for client success.

Conocimientos

Analytical toolkit

Fluency in English

Strong communication skills

Proactive attitude

Educación

Bachelor's degree in Industrial Engineering and Management

Master's degree (preferred)

Herramientas

BI tools

SQL

Descripción del empleo

A leading tech solutions company is seeking a Technical Customer Success Manager to empower clients in LATAM through data-driven insights. You will manage key client portfolios, fostering relationships and driving customer success. Ideal candidates will have a Bachelor's in Industrial Engineering, 3-5 years of relevant experience, strong analytical skills, and fluency in English. This role offers the opportunity to shape client strategies and collaborate with innovative teams to deliver exceptional value.