CX Strategy Intern: Data-Driven, Global Impact

Didi-Global-; Ciudad de México; Híbrido; MXN 89.000 - 167.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. is seeking a CX Strategy Intern to support the Customer Experience Strategy team in planning, research and execution across multiple products and markets.

You will join a cross-functional team to design scalable, data-driven CX programs that reduce friction and increase platform trust. You will build dashboards, conduct benchmarking, translate strategic recommendations into actionable playbooks and SOPs, and map high-impact user journeys to prioritized roadmaps that quantify

Formación

• Pursuing or recently completed bachelor’s or master’s degree in Business, Economics, Data Analytics, Engineering, or related field.
• Equivalent practical experience in CX or product operations is acceptable.

Responsabilidades

• Build and maintain dashboards and regular reports tracking CX metrics across regions and product lines.
• Conduct competitor and market benchmarking to surface best practices.
• Collaborate with Business, Marketing, Comms and Operations to translate strategic recommendations into actionable playbooks and SOPs.
• Map high-impact user journeys and produce prioritized roadmaps of product and operational fixes with estimated business impact.

Conocimientos

Excel/Sheets

SQL

AI tools

Data analysis

Communication

Cross-functional collaboration

Attention to detail

Educación

Bachelor's or Master's in Business, Economics, Data Analytics, Engineering

Herramientas

SQL

AI tools

Descripción del empleo

DiDi Global Inc. is seeking a CX Strategy Intern to support the Customer Experience Strategy team in planning, research and execution across multiple products and markets.

You will join a cross-functional team to design scalable, data-driven CX programs that reduce friction and increase platform trust. You will build dashboards, conduct benchmarking, translate strategic recommendations into actionable playbooks and SOPs, and map high-impact user journeys to prioritized roadmaps that quantify