CX Regional Deployment Senior Manager

dsm-firmenich; Toluca; Presencial; MXN 1,841,000 - 2,210,000; Jornada completa

Descripción de la vacante

A global nutrition and health innovator in Mexico is seeking a CX Regional Deployment Senior Manager to lead the digital transformation of Customer Experience and CRM. The ideal candidate will have over 10 years of experience in customer experience deployment, exceptional project management skills, and the ability to collaborate across diverse teams. This role offers a competitive salary and a commitment to social and environmental responsibility.

Servicios

Leadership and development plans

Competitive base salary

Variable compensation plans

Enviable set of benefits

Formación

• 10+ years of experience in deployment of new solutions in Customer Experience.
• Experience in Supply Chain Management focused on customer transformation.
• Excellent oral and written skills in English.

Responsabilidades

• Lead deployment of digital solutions and report on metrics.
• Conduct training sessions for regional teams.
• Coordinate the deployment of CRM Microsoft Dynamics.

Conocimientos

Project Management

Customer Experience

Analytical abilities

Team collaboration

Communication skills

Educación

Degree in computer science or engineering

Descripción del empleo

Overview

Job Title: CX Regional Deployment Senior Manager
City: Mexico

We are looking for a CX Regional Deployment to lead the digital transformation of Customer Experience and CRM (Dynamics) across the Order to Cash process. If you have experience in CRM (service) deployment and service digitalization, and a passion for customer experience—let’s connect!

As a Regional Deployment Manager, based in Mexico, you will work closely with team members on diverse, cross-functional initiatives that foster growth, engagement, and effective communication across the organization.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Responsibilities

• Deploy & Support
  • Lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the deployed solutions meet the business requirements and expectations.
  • Conduct training sessions for regional teams in local language if needed, including deployment and ongoing skill enhancement sessions, including tailor material or translate in local language if needed.
  • Oversee and coordinate the deployment of digital solutions (Starting with CX360 Project: CRM Microsoft Dynamics) within the assigned region.
  • Ensure deployment timelines, deliverables, and milestones are achieved in alignment with global and related business goals.
• Monitor & Report
  • Report to relevant stakeholders (Group and BU), the results of deployment and adoption maturity.
  • Ensure teams follow the agreed deployment methodology e.g., Train the Trainers, based on CoE.
  • Manage specific regional requirements and needs, communicating and escalating relevant project issues during & after deployments.
  • Support CX BU data management and act as BU data steward for CX related data.
  • Understand business needs and specificities.
  • Act as regional advocate reporting to BU and Group the needs/requirements related to digital tools and processes of designated region.

You Bring

• A degree in computer science or engineering and experience in supply chain management
• +10 years of experience in deployment of new solutions (process & Digital) in the Customer Experience area, based on analytics, insights and strategy
• Experience in Project Management and out of the box thinking on new solutions to improve the experience of our customers and our Teams
• Experience in Supply Chain Management -- driving transformation with customer focus
• Excellent oral, written and presentation skills in English, with the ability to make the complex understandable and actionable
• Abilities of analysis, organization, presentation, communication and teamwork
• A commitment to teamwork, fostering collaboration and respecting diverse perspectives.

We Bring

• Join a highly socially and environmentally responsible company
• Work in a global and intercultural environment
• The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry
• Creative mindset to inspire our customers and consumers worldwide
• Leadership, learning, training and development plans
• Competitive base salary, variable compensation plans and an enviable set of benefits

How To Apply

Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com