CX & Community Operations Leader (Hybrid)

DiDi Global; Ciudad de México; Presencial; MXN 932,000 - 1,306,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform is seeking a Community Operations Manager to drive customer satisfaction and engagement. This role involves overseeing community platforms, leading a team, and collaborating with cross-functional teams. Ideal candidates should have extensive experience in management and strong bilingual communication skills. The position offers an opportunity to significantly impact customer experience in a fast-paced environment.

Formación

• 6+ years of experience in management consulting, operations, or customer service.
• 3+ years leading teams or cross-functional projects.
• Deep experience with continuous improvement methodologies.

Responsabilidades

• Execute a comprehensive community strategy aligned with business objectives.
• Oversee day-to-day operations of customer community platforms.
• Lead, mentor, and develop a team of community account managers.

Conocimientos

Fluent English

Advanced Spanish

Leadership

Analytical skills

Communication

Herramientas

Excel

Data management tools

Descripción del empleo

A leading mobility technology platform is seeking a Community Operations Manager to drive customer satisfaction and engagement. This role involves overseeing community platforms, leading a team, and collaborating with cross-functional teams. Ideal candidates should have extensive experience in management and strong bilingual communication skills. The position offers an opportunity to significantly impact customer experience in a fast-paced environment.