Customer Support Standard

Alfa Laval Corporate AB; Tlalnepantla; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company located in Tlalnepantla is seeking a professional to manage the order to cash process for Standard Orders. Responsibilities include handling order fulfillment, providing customer support for order status and delivery dates, maintaining backlog, and administering claims. This role emphasizes a commitment to an inclusive workplace culture while prioritizing candidates currently residing in the USA or with a local presence.

Responsabilidades

• Manage the order to cash process for Standard Orders.
• Provide customer support regarding order status and delivery date.
• Maintain backlog and work in process (WIP).
• Administer claims.

Descripción del empleo

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job…

• Manage the order to cash process for Standard Orders, from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing).
• Customer support during the process: order status, delivery date.
• Backlog and WIP maintenance.
• Claims administration.

What’s in it for you?

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in USA or have an established presence in the area.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.