Customer Support Specialist ll-After Hours New Monterrey, NL 64640, Mexico

Uber Freight; Monterrey; Híbrido; MXN 480.000 - 600.000; Jornada completa

Descripción de la vacante

Uber Freight in Monterrey, NL is seeking a hands-on operations associate to support daily transportation activities, ensuring on-time delivery and accurate tracking through our TMS. You’ll maintain load status, perform planning, resolve system issues, and coordinate with carriers for updates and documentation while monitoring KPIs and customs statuses.

The role emphasizes cross-border processes, shipment visibility, and proactive stakeholder communication to drive efficiency and service levels

Formación

• Working knowledge of Transportation Management Systems (TMS).
• Understanding of transportation and logistics operations, including shipment lifecycle management.
• Knowledge of cross-border transportation processes between Mexico and the United States.
• Understanding of carrier management, shipment visibility, and transportation performance metrics.
• Familiarity with import/export operational processes and customs status monitoring.
• Knowledge of customer service principles and stakeholder management.
• Understanding of transportation documentation requirements and freight movement processes.
• Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and Word.

Responsabilidades

• Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.
• Maintain accurate load status and shipment milestones within the TMS.
• Perform planning activities and ensure all orders are scheduled within required timelines.
• Review and resolve system exceptions, error corrections, and operational discrepancies.
• Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
• Monitor customs status and cross-border shipment activities.
• Manage invoice follow-up and document collection processes.
• Participate in operational review meetings, customer calls, and performance discussions.
• Analyze shipment trends and identify operational risks that could impact service levels.
• Escalate service failures, capacity concerns, and operational issues to leadership when required.
• Prepare and distribute operational reports, shipment visibility updates, and KPI metrics.
• Support implementation activities, pilot programs, and peak season operational planning initiatives.

Conocimientos

TMS knowledge

Transportation operations

Cross-border Mexico-US

Carrier management

Customs monitoring

Customer service

Documentation

MS Office

Educación

Bachelor's Degree

Herramientas

MS Office

Descripción del empleo

Monterrey, NL 64640, Mexico

Schedule: Full Time

Job Type: On-site

Salary Type: Salaried

About the Role

This role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery . Key responsibilities include maintaining proactive communication with customers, carriers, facilities, and internal stakeholders, as well as monitoring shipment performance to resolve operational issues and maintain service levels . Additionally, the role involves updating transportation systems, tracking carrier KPIs, managing contingencies to minimize disruptions, and collaborating with internal teams to drive continuous process improvements and operational efficiency .

What the Candidate Will Do

• Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.
• Maintain accurate load status and shipment milestones within the TMS.
• Perform planning activities and ensure all orders are scheduled within required timelines.
• Review and resolve system exceptions, error corrections, and operational discrepancies.
• Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
• Monitor customs status and cross-border shipment activities.
• Manage invoice follow-up and document collection processes.
• Participate in operational review meetings, customer calls, and performance discussions.
• Analyze shipment trends and identify operational risks that could impact service levels.
• Escalate service failures, capacity concerns, and operational issues to leadership when required.
• Prepare and distribute operational reports, shipment visibility updates, and KPI metrics.
• Support implementation activities, pilot programs, and peak season operational planning initiatives.

Basic Qualifications

• Working knowledge of Transportation Management Systems (TMS).
• Understanding of transportation and logistics operations, including shipment lifecycle management.
• Knowledge of cross-border transportation processes between Mexico and the United States.
• Understanding of carrier management, shipment visibility, and transportation performance metrics.
• Familiarity with import/export operational processes and customs status monitoring.
• Knowledge of customer service principles and stakeholder management.
• Understanding of transportation documentation requirements and freight movement processes.
• Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and Word.

Preferred Qualifications

• Minimum 1 year of professional experience in operations, customer service, transportation, supply chain, logistics, or related fields.
• Previous experience managing customer requests, operational processes, or stakeholder communications.
• Experience using business systems, operational tools, or tracking platforms preferred.
• Logistics and transportation experience preferred but not required.
• Bachelor's Degree.

Work Schedule:

• Weekdays: 3:00 PM – 11:30 PM
  Weekends: Shifts may vary between: * 7:30 AM – 5:30 PM * 9:30 AM – 6:30 PM
  Days off: Rotating monthly. One month, days off will be Tuesday and Wednesday, and the following month, Sunday and Monday.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.