Customer Support Specialist I — Logistics & Data Entry

Uber Freight; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics technology company in Monterrey is seeking a Customer Support Specialist I. This role involves supporting U.S. and Canada operations through shipment data entry, appointment scheduling, and resolution of delivery exceptions. The ideal candidate has advanced English skills and customer-facing experience, with opportunities to enhance operational efficiency in a dynamic environment. Standard work is Monday–Friday, including some Mexican and U.S. holidays.

Formación

• 1 year of customer-facing experience or a bachelor's degree.
• Advanced English (spoken and written) required.

Responsabilidades

• Manage tasks from inbound queues and internal systems.
• Communicate directly with carriers and shipping facilities via calls and messages.
• Use multiple systems and tools to investigate and resolve issues.

Conocimientos

Advanced English

Customer service skills

Problem-solving

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

A leading logistics technology company in Monterrey is seeking a Customer Support Specialist I. This role involves supporting U.S. and Canada operations through shipment data entry, appointment scheduling, and resolution of delivery exceptions. The ideal candidate has advanced English skills and customer-facing experience, with opportunities to enhance operational efficiency in a dynamic environment. Standard work is Monday–Friday, including some Mexican and U.S. holidays.