Customer Support and Administrative Assistant

Human Quality.; San Luis Potosí; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A care coordination service provider in San Luis Potosí is seeking a dedicated team member for a hybrid role in the Care Coordination department. The ideal candidate will facilitate communication for caregivers and consumers, handle administrative tasks, and support Care Coordinators while demonstrating a strong bilingual capability in English and Spanish. This position offers a collaborative atmosphere focused on exceptional service and operational efficiency.

Formación

• Must possess a High School Diploma or equivalent.
• Bilingual in English and Spanish is required.
• Strong work ethic and goal-driven attitude.
• Comfortable using smartphones and mobile apps.
• Enjoys working independently and as part of a team.

Responsabilidades

• Greet and assist visitors in a friendly and professional manner.
• Answer and route incoming calls; assist with general inquiries.
• Support Care Coordinators with caregiver matching tasks.
• Document actions and communications in agency systems.
• Prepare weekly utilization and open shift reports.

Conocimientos

Bilingual (English/Spanish)

Strong work ethic

Familiarity with mobile apps

Ability to work independently

Educación

High School Diploma or equivalent

Herramientas

Basic office software

Descripción del empleo

We are seeking a dedicated team member to join the Care Coordination department. This role functions as a hybrid between front desk and consumer support staff. The position serves as a central point of contact for phone calls, texts, emails, and internal communication—ensuring smooth operations and exceptional service for caregivers and consumers.

Key Responsibilities

Administrative and Front Desk Duties

• Greet and assist visitors (caregivers, nurses, and guests) in a friendly and professional manner
• Answer and route incoming calls; assist with general inquiries
• Monitor, respond to, and forward emails, texts, and voicemails as needed
• Assist with office supply inventory and submit weekly supply requests
• Coordinate mailing tasks, including greeting cards and outbound mail
• Document actions and communications in agency systems
• Submit weekly updates on completed tasks and challenges to supervisors

Consumer Care Coordination Support

• Support Care Coordinators with tasks related to matching caregivers with consumers’ service needs
• Respond to urgent matters involving clients or caregivers in a timely and professional manner
• Prepare weekly utilization and open shift reports as assigned by leadership.
• Handle incoming referrals following supervisor instructions.
• Provide guidance and support to other Consumer Care Assistants as directed by the supervisor.

Qualifications

• High School Diploma or equivalent (required)
• Bilingual (English/Spanish)
• Strong work ethic and goal-driven mindset
• Comfortable using smartphones, mobile apps, and basic office software
• Enjoys working independently and as part of a team.

Requerimientos: Educación mínima: Educación media superior - Bachillerato General; 1 año de experiencia; Idiomas: Inglés; Palabras clave: apoyo, support, soporte, administrativo, administrative, ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide.