Customer Success Manager (Remote from Mexico)

Medium; A distancia; MXN 1,258,000 - 1,619,000; Jornada completa

Descripción de la vacante

A leading SaaS company in Mexico is seeking a Customer Success Manager to oversee a portfolio of enterprise customers across North America. The role includes ensuring successful onboarding and driving customer value realization through strategic guidance and relationship management. Ideal candidates will have at least 5 years of experience in customer success within B2B SaaS, fluency in English, and familiarity with CRM tools. The position offers a flexible remote work environment and opportunities for professional growth.

Servicios

Flexible remote work environment

Professional growth opportunities

Collaborative company culture

Formación

• 5+ years of experience in Customer Success or Account Management, preferably in B2B SaaS.
• Experience supporting enterprise customers in North America is ideal.
• Confidence leading executive-level conversations and QBRs.

Responsabilidades

• Manage a portfolio of enterprise customers, ensuring successful onboarding and value realization.
• Build trusted relationships with senior stakeholders and provide strategic guidance.
• Monitor account health and take proactive actions based on usage metrics.

Conocimientos

Customer Success management

Relationship building

Strategic thinking

Fluent English

Commercial awareness

Herramientas

Salesforce

HubSpot

Zendesk

Descripción del empleo

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Mexico.

In this role, you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building trust and helping customers achieve measurable outcomes. Collaborating closely with internal teams, you will monitor account health, identify risks, and provide insights to influence product and customer experience decisions. This position offers the opportunity to operate in a fast-paced, collaborative environment while shaping scalable customer success frameworks and supporting high-impact accounts. You will leverage your experience to drive retention, renewals, and expansion, directly contributing to the success of both customers and the business.

Accountabilities

• Co-own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long-term value.
• Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance.
• Lead enablement sessions, workshops, QBRs, and other customer-facing activities.
• Monitor account health, usage metrics, and risk factors, taking proactive action where needed.
• Act as the voice of the customer internally, influencing product development and customer experience improvements.
• Collaborate with Sales on handovers, renewals, and growth opportunities.
• Contribute to scalable success frameworks, QA standards, and internal playbooks to optimize customer outcomes.

Requirements

• 5+ years of experience in Customer Success or Account Management roles, preferably in B2B SaaS.
• Proven experience supporting enterprise customers, ideally in North America.
• Background in BPO or outsourced support models is strongly preferred.
• Confidence leading executive-level conversations and QBRs.
• Strong commercial awareness, including retention, renewals, and expansion strategies.
• Fluent English, both written and spoken.
• Product-led mindset with strong judgment and strategic thinking.
• Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Zendesk.
• Based in the Americas with significant overlap with North American business hours.

Benefits

• Flexible remote work environment.
• Opportunity to work with high-impact enterprise customers in a fast-growing SaaS environment.
• Collaborative and low-ego company culture with clear communication practices.
• Professional growth opportunities through direct involvement in scaling customer success functions.
• Inclusive and supportive workplace valuing diverse perspectives and experiences.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.