Customer Success Manager (Remote)

Hirelatam; Puebla de Zaragoza; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A premier recruitment agency is looking for a Remote Customer Success Manager I – Junior to optimize client success. The role is fully remote from Mexico and requires effective communication and strong organizational skills. An ideal candidate will have a Bachelor's degree or equivalent SaaS experience and be proficient in various applications. Join a team that values customer engagement and satisfaction.

Formación

• Bachelor's Degree or equivalent SaaS experience is strongly preferred.
• Prior experience using HighLevel or other similar vertical solutions preferred.
• Proficiency in applications such as MS Office, Google Suite, Zoom, and Slack is strongly preferred.

Responsabilidades

• Effectively communicate best practices, strategies, and product insights to clients.
• Configure, test, and validate customer accounts to confirm product functionality.
• Work cross-functionally within the Customer Success team to share knowledge.

Conocimientos

Excellent time management

Organizational abilities

Interpersonal communication skills

Self-motivated

Educación

Bachelor's Degree or equivalent SaaS experience

Herramientas

MS Office

Google Suite

Zoom

Slack

Descripción del empleo

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies.

Our extensive network, personalized approach, and supportive guidance ensure that you’re in the best hands to find your next job opportunity.

Job Title : Remote Customer Success Manager I – Junior (100% Work From Home) Location : Remote from Mexico Position Type : Full-time Schedule : Monday-Friday, business hours Mexico Time

Our client is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

They are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond.

The company processes over 15 billion API hits and handles more than 2.5 billion message events every day.

Their platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimize customer success.

Configure, test, and validate customer accounts to confirm that products meet business needs and function as intended.

Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences.

Identify missed opportunities within customer accounts, driving adoption and maximizing value through proactive training and support.

Consult with clients on priorities related to upcoming feature roadmaps and product enhancements Exhibit a team-oriented attitude and a strong passion for customer success.

Take ownership of short-turnaround projects and deliver results under tight deadlines Continuously improve customer relationship management processes to ensure optimal customer outcomes Bachelor's Degree or equivalent SaaS experience is strongly preferred.

Prior experience using HighLevel or other similar vertical solutions preferred.

Proficiency in applications such as MS Office, Google Suite, Zoom, and Slack is strongly preferred Demonstrates excellent time management, organizational abilities, and exceptional interpersonal communication skills, both verbal and written Self - Motivated and proactive in maintaining regular communication with customers, management, and peers to ensure alignment and progress.

Skilled in managing sensitive customer issues with professionalism, tact, and diplomacy