Customer Success Manager- Latam

Onebeat Ltd.; Xico; Presencial; MXN 729,000 - 1,095,000; Jornada completa

Descripción de la vacante

A technology company in Veracruz is seeking a Customer Success Manager to build relationships with retail clients and guide them through the customer lifecycle. The ideal candidate has over 3 years of experience in retail planning operations and strong skills in communication, problem-solving, and project management. Proficiency in Microsoft Excel, SQL, and Python is required. This full-time position offers an opportunity to drive client success and product adoption in a vibrant tech environment.

Formación

• 3+ years in retail planning operations like supply chain or inventory management.
• Proficiency with Microsoft Excel, SQL, Python.
• Attention to detail and strong organizational skills.

Responsabilidades

• Lead client onboarding and training to drive product adoption.
• Build and maintain relationships with key stakeholders.
• Help clients understand their retail planning goals.

Conocimientos

Strong communication

Problem-solving

Project management

Customer-centricity

Strong analytical abilities

Educación

Bachelor's degree in Industrial Engineering or related field

Herramientas

Microsoft Excel

SQL

Python

Descripción del empleo

Overview

The Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform.

Key Responsibilities

• Lead client onboarding and training to drive product adoption and ensure quick time-to-value.
• Build and maintain relationships with key stakeholders, from end-users to C-level executives.
• Help clients understand their retail planning goals, track progress, and demonstrate ROI through business reviews.
• Monitor usage data to identify risks and opportunities, engage with at‑risk accounts, and prevent churn.
• Manage the renewal process and identify upsell or cross‑sell opportunities.
• Gather client feedback to collaborate with internal teams and influence the product roadmap.

Requirements

• 3+ years in retail planning operations like supply chain, or inventory management as planner or allocator is a must.
• Skills include strong communication, problem‑solving, project management, and customer‑centricity.
• Strong analytical and problem‑solving abilities.
• Proficiency with Microsoft Excel, SQL, Python.
• Attention to detail and strong organizational skills.
• English proficiency.
• A bachelor's degree in Industrial Engineering or related field.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Other

Industries: Technology, Information and Internet