Customer Success Manager

Blip Global; Ciudad de México; Presencial; MXN 545,000 - 910,000; Jornada completa

Descripción de la vacante

A technology company based in Ciudad de México is seeking a Customer Success Manager (CSM) to grow the SMB customer segment. The CSM will build strong relationships, design effective onboarding processes, and develop scalable customer success strategies. Required qualifications include over two years of experience in customer success, strong analytical skills, and proficiency in English and/or Spanish. This role plays a critical part in ensuring customer satisfaction and product adoption.

Formación

• 2+ years of experience in Customer Success or a related client-facing role.
• Experience working with digital products and project management.
• Advanced proficiency in English and/or Spanish.

Responsabilidades

• Build and maintain strong relationships with SMB customers.
• Design and implement effective product adoption processes.
• Develop and execute scalable customer success plans.
• Use customer success data to evaluate account health.

Conocimientos

Strong communication skills

Relationship-building skills

Analytical skills

Negotiation skills

Data-driven decision-making

Descripción del empleo

We are looking for a Customer Success Manager (CSM) to support and grow our SMB customer segment. In this role, you will build strong customer relationships, understand business needs, and deliver scalable strategies that ensure successful adoption and ongoing value of Blip products.

What You’ll Do

Relationship Management

Build and maintain strong, trust-based relationships with SMB customers.

Develop a deep understanding of customer goals, challenges, and needs using data‑driven insights.

Adoption & Onboarding

Design and implement effective product adoption processes.

Partner with internal teams to deliver a seamless and positive customer experience.

Customer Success Strategy

Develop and execute scalable customer success plans across 1:1, 1:few, and 1:many engagement models.

Identify at-risk accounts and create proactive action plans to reduce churn.

Data, Metrics & Performance

Use customer success data and metrics to evaluate account health.

Define and track KPIs to measure customer success and drive continuous improvement.

Training & Enablement

Provide ongoing product training for customers on Blip features and best practices.

Create educational materials and resources to support platform adoption.

Serve as the voice of the customer within Blip to ensure technical and relational issues are addressed.

Collaborate with internal teams to deliver solutions that enhance customer satisfaction.

Collect customer feedback and share insights with internal teams.

Contribute to product and process improvements based on customer needs.

Propose initiatives that support continuous improvement across your customer portfolio.

Requirements

2+ years of experience in Customer Success or a related client‑facing role.

Strong communication, negotiation, and relationship‑building skills.

Highly analytical with strong prioritization and data‑driven decision‑making skills.

Experience working with digital products or projects (software, systems, interfaces).

Experience in project/product management and quality assurance.

Creative problem solver with a results‑oriented mindset.

Ability to manage multiple projects simultaneously.

Advanced proficiency in English and/or Spanish.