Customer Success Coordinator - Private Equity &

Ecovadis; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A sustainability-focused technology firm is seeking an Operational Account Support Specialist in Mexico. This role involves managing customer relationships, supporting the Account Management Team, and ensuring the successful implementation of EcoVadis solutions for clients in the Private Equity and Sustainable Finance sectors. Candidates should have a Bachelor's degree, around 2 years of relevant experience, and a full proficiency in English. This position is remote, and candidates should thrive in a fast-paced environment.

Formación

• 2 years of account management support experience in a fast-paced environment.
• Full proficiency in English required.
• Attention to detail for high-quality service.

Responsabilidades

• Provide operational management of EcoVadis customer programs.
• Collaborate with Account Managers to implement EcoVadis solutions.
• Analyze and prepare relevant data for solutions.

Conocimientos

Account management support experience

Project management experience

Proficiency in English

Critical thinking

Communication skills

Data analytical skills

Organizational skills

Results oriented

Educación

Bachelor's Degree

Descripción del empleo

Company Description

• Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.

EcoVadis is the leading provider of business sustainability ratings.

Our solutions are backed by an international team of experts and powerful technology.

We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page.

If you have questions about the company or open roles you can chat with an insider.

Job Description

Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.

Your primary responsibility will be to provide operational management of customers\' EcoVadis programs in support of the Account Management Team, specifically on the growing suite of Private Equity & Sustainable Finance solutions.

Your tasks will include (but will not be limited to) :

Operational Account Support

• Collaborate with and support Account Managers to ensure the effective implementation and rollout of EcoVadis solutions to a portfolio of Private Equity & Sustainable Finance customers
• Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
• Managing operational elements of customers with high reactivity and a high quality of service which may include : Platform demonstrations, program reports, Back Office support, preparation and / or delivery of data analysis, preparation and / or delivery of presentations both independently and / or in a supporting role
• Support and build advocacy among customer organization, including program team, champions, and end users by delivering exceptional customer support
• Internal coordination with multiple teams (Customer Engagement, Evaluation Services, etc) to ensure smooth running and delivery of service
• Analyzing and preparing data relevant to solutions for Private Equity & Sustainable Finance customers
• Preparing high-quality reports and presentations as part of customer support duties

Project Management / Support

• Leading and supporting internal projects contributing to the formalization and standardization of internal processes for the deployment of EcoVadis Sustainable Finance solutions

Knowledge Management

• Together with the Private Equity & Sustainable Finance Account Managers, act as a central knowledge hub for the delivery of all EcoVadis solutions & services
• Co-creation of templates, processes, content on services to ease adoption by other customer success & account management teams
• Contribute to the development of internal training content and delivery for Private Equity & Sustainable Finance solutions

Qualifications :

• Bachelor\'s Degree
• Around 2 years of account management support experience and / or project management experience in a fast paced environment
• Full proficiency in English required
• Involvement in new, bespoke projects will require agility and a consultative mindset
• Critical thinking, adept problem solver
• Excellent communication and presentation skills : written and verbal
• Excellent excel and data analytical skills
• Ability to summarize data into insights in multiple formats (For example, PPT presentations)
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
• Attention to detail is key for delivering a high quality service to financial sector clients
• Previous professional international exposure is a must
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability

Additional Information

• Beginning : As soon as possible
• Location : Remote in Mexico City