Customer Success Account Manager

Unity Communications; Monterrey; Remote; MXN 1,113,000 - 1,670,000; Full time

Benefits offered by this job

Full legal benefits from day one

Food Vouchers Card

Paid training and onboarding

Career path in SaaS/customer success

Job summary

Unity Communications is seeking a Customer Success Account Manager to be the primary contact for a U.S. software client in PropTech and real estate finance. You will guide onboarding, drive value, and help shape the customer success strategy from Mexico.

The ideal candidate has 3–5+ years in multifamily property management and a track record in SaaS or property management tools, with fluent English and Spanish. This remote role offers competitive salary and full benefits.

Qualifications

• 3–5+ years in multifamily property management.
• Experience with SaaS platforms or property management tools.
• Knowledge of budgeting and financial planning in real estate.
• Previous customer-facing or consultative experience.
• Excellent communication in English and Spanish (written and verbal).
• Proficiency with documentation and project management tools.
• Adaptability to a fast-paced startup environment.

Responsibilities

• Build and manage onboarding processes and documentation.
• Support the design and implementation of the budget lifecycle management framework.
• Shadow internal leaders to document best practices.
• Create training materials tailored to property, regional, and asset managers.
• Lead quarterly business reviews (QBRs) and identify upsell opportunities.
• Track and report on KPIs such as churn, engagement, and time-to-value.
• Collaborate with marketing on customer engagement content and events.
• Provide day-to-day support to ensure customer satisfaction during budget cycles.

Skills

Multifamily PM

SaaS experience

Bilingual EN/ES

Project management

Budgeting & finance

Analytics / KPI

Tools

Yardi

Entrata

RealPage

Job description

About the Role

We’re hiring a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance industry. In this role, you'll be the primary contact for our customer base, helping shape the foundation of the company’s customer success strategy.

This is a great opportunity for professionals with a background in multifamily property management who are looking to transition into SaaS and customer success—bringing their industry knowledge into a more strategic, tech-focused environment.

Key Responsibilities

• Build and manage customer onboarding processes and documentation
• Support the design and implementation of the budget lifecycle management framework
• Shadow internal leaders to learn customer workflows and document best practices
• Create training materials tailored to property, regional, and asset managers
• Lead quarterly business reviews (QBRs) and identify upsell opportunities
• Track and report on KPIs such as churn, engagement, and time-to-value
• Collaborate with marketing on customer engagement content and events
• Provide day-to-day support to ensure customer satisfaction during budget cycles

Requirements

• 3–5+ years of experience in multifamily property management, preferably as a regional or operations manager
• Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)
• Knowledge of budgeting and financial planning in the real estate sector
• Previous experience in customer-facing or consultative roles
• Excellent communication in English and Spanish (written and verbal)
• Proficiency with documentation, project management, and productivity tools
• Adaptability and initiative to work in a fast-paced startup environment

Preferred Skills

• Familiarity with customer success metrics and frameworks
• Experience developing educational or training content
• Comfort working with KPIs and data analysis
• Understanding of value-based selling or strategic account management

What We Offer

• 100% remote work (must be based in Mexico)
• Competitive base salary
• Full legal benefits from day one
• Food Vouchers Card
• Paid training and onboarding
• Career path toward customer success, SaaS operations, or consulting

Schedule:

• Monday - Friday