Customer Services Project Manager

Barco; Ciudad de México; Presencial; MXN 1,116,000 - 1,489,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is seeking an experienced project manager for its Customer Project Management team. The role involves managing cinema projects with key responsibilities including ensuring customer satisfaction, leading cross-functional teams, and delivering projects on time and within budget. The ideal candidate should have experience in customer engagement and a strong background in project management, especially in the cinema industry.

Formación

• Experience in customer-facing roles within the cinema industry.
• Proven track record in managing projects effectively.
• Ability to collaborate with technical and executive stakeholders.

Responsabilidades

• Serve as the primary contact for cinema customers, ensuring their needs are met.
• Lead cross-functional teams to deliver projection systems and HDR solutions.
• Track project scope, mitigate risks, and ensure timely completion.
• Build relationships with stakeholders from C-level to technical managers.
• Provide regular updates on project status to clients and internal teams.
• Analyze feedback and improve project delivery continuously.
• Conduct site visits to enhance customer experiences.

Conocimientos

Customer engagement

Cross-functional leadership

Project management

Communication

Risk management

Data-driven decision making

Continuous improvement

Descripción del empleo

Overview

Purpose of the job

The mission of our Customer Project Management Office (PMO) is to ensure seamless coordination and delivery of projects, exceeding customer expectations. Through meticulous planning, execution, and continuous improvement, we aim to optimize resource utilization and drive long-term customer satisfaction. The Customer Project Management team focuses on overseeing the end-to-end execution of customer projects, ensuring timely delivery and quality outcomes.

Our main priorities include establishing and optimizing communication channels, refining project methodologies, and working with innovative solutions to streamline processes and consistently go the extra mile to exceed customer expectations.

Key initiatives involve working with our project governance framework, setting up and enabling cross-functional collaboration, and using data-driven insights (FACTS) only for informed decision-making, ultimately driving sustainable project success and fostering long-term customer relationships.

Responsibilities

• Be the Voice of the Customer: Serve as the primary point of contact for a portfolio of cinema customers, understanding their unique needs and ensuring their vision is realized
• Lead Cross-Functional Teams: Coordinate with engineering, logistics, sales, service, marketing, content team, product and support teams to deliver seamless projection system rollouts and HDR solution implementations
• Deliver with Precision: Define project scope, develop detailed plans, mitigate risks like a pro and track progress to ensure on-time, on-budget delivery
• Build Lasting Partnerships: Develop trusted relationships with key stakeholders, from technical managers to C-level executives in the cinema industry
• Communicate Transparently: Provide regular updates on project milestones, risks, and outcomes to both customer and internal teams
• Drive Continuous Improvement: Analyze project performance and customer feedback to identify opportunities for innovation and service excellence
• Conduct periodic site visits to better understand and enhance the customer experience

Qualifications

Within the LATAM and US region:

• Be the Voice of the Customer: Serve as the primary point of contact for a portfolio of cinema customers, understanding their unique needs and ensuring their vision is realized
• Lead Cross-Functional Teams: Coordinate with engineering, logistics, sales, service, marketing, content team, product and support teams to deliver seamless projection system rollouts and HDR solution implementations
• Deliver with Precision: Define project scope, develop detailed plans, mitigate risks like a pro and track progress to ensure on-time, on-budget delivery
• Build Lasting Partnerships: Develop trusted relationships with key stakeholders, from technical managers to C-level executives in the cinema industry
• Communicate Transparently: Provide regular updates on project milestones, risks, and outcomes to both customer and internal teams
• Drive Continuous Improvement: Analyse project performance and customer feedback to identify opportunities for innovation and service excellence
• Conduct periodic site visits to better understand and enhance the customer experience

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren’t just values—they're core capabilities that propel us toward our shared goals and mission.