Customer Service Specialist - US & MX (On-site Mexico City)

3M; Ciudad de México; Presencial; MXN 461,000 - 647,000; Jornada completa

Descripción de la vacante

A global innovation company is looking for a Customer Service Representative in Mexico City. You will handle customer inquiries, provide pricing and order status, and work closely with cross-functional teams. Ideal candidates must have strong communication skills and 3 years of customer experience. This role requires a bachelor's degree and offers competitive pay with a focus on employee well-being.

Servicios

Competitive pay

Employee well-being programs

Formación

• C1 level in English needed.
• 3 years of customer service experience required.
• High school diploma or GED with 4 years of experience accepted.

Responsabilidades

• Manage incoming calls about product pricing and availability.
• Collect and analyze customer issues to implement resolutions.
• Own customer order management activities with accuracy.

Conocimientos

Customer Service Experience

Problem-solving

Self-motivated

Communication Skills

Educación

Bachelor's degree

High school diploma/GED

Herramientas

SAP

Salesforce

Descripción del empleo

A global innovation company is looking for a Customer Service Representative in Mexico City. You will handle customer inquiries, provide pricing and order status, and work closely with cross-functional teams. Ideal candidates must have strong communication skills and 3 years of customer experience. This role requires a bachelor's degree and offers competitive pay with a focus on employee well-being.