Customer Service Representative II

Donaldson; Aguascalientes; On-site; MXN 201,000 - 268,000; Full time

Job summary

Donaldson in Mexico is hiring a Customer Service Representative to support field sales, manufacturing plants, and external customers. The role focuses on complex order entry and coordinating changes across teams with a strong emphasis on accuracy and communication.

The ideal candidate has prior customer service experience in manufacturing or distribution, strong organizational skills, and advance-fluent English.

Qualifications

• Customer service experience in manufacturing or distribution.
• Strong organizational and data-entry accuracy.
• Advanced fluent English, written and verbal.

Responsibilities

• Process complex, technical orders and liaise with sales and plants.
• Communicate order changes in a timely and professional manner.
• Explain and solve issues; escalate when necessary.
• Maintain fast-paced, high-volume work environment.
• Handle phone calls professionally and promptly.

Skills

Customer service

English proficiency

Education

Associate degree or higher

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

• In this role as a Customer Service Rep, you will use your customer focus, business acumen, and technical aptitude to support field sales, manufacturing plants & external customers. This position will primarily focus on complex order entry and change orders and have a diverse range of responsibilities to support Donaldson Power Generation customers.
  

  Role Responsibilities:

  
  
  
  
  • Processing complex, technical orders from customers and inside Sales and communicating with the plants.
  
  
  • Processing and changing technical information on orders as a liaison between customers, sales, and plants in a timely and professional manner.
  
  
  • Exhibiting excellent communication, both written & verbal.
  
  
  • Being able to problem solve and know when to hand off more complex matters.
  
  
  • Showing the ability to retain information and work in a fast paced/high volume environment.
  
  
  • Prioritize workload as working in different programs and working with a variety of different groups within the company.
  
  
  • Answer phones in a professional and timely manner.
  
  
  
  


• Minimum Qualifications:
  
  
  
  • Previous customer Service experience in Manufacturing or Distribution environment.
  
  
  • Demonstrated organization skills and data entry accuracy.
  
  
  • Associate’s degree or higher.
  
  
  • Must: Advance-Fluent English both written and verbal.
  
  
  
  

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.