Customer Service Representative AM

ALLNEX; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global coatings company in Guadalajara is seeking a Customer Service Representative to manage customer orders and complaints. You will ensure timely communication and coordination across various departments. Candidates should have at least 2 years of customer service experience in manufacturing. A Bachelor’s degree is required. The role offers an international work environment and opportunities for career growth.

Servicios

International working experience

Strong team spirit

Opportunities to grow and develop your career

Formación

• Minimum of 2 years of experience in Customer Service within a Manufacturing or Supply Chain environment.
• Strong Customer Focus.
• Good knowledge of Standard Office Software.
• Resourceful with a good sense of initiative.

Responsabilidades

• Takes care of customers & their orders, enquiries and complaints in a consistent manner.
• Receipt of customer orders and order entry.
• Follow up on customer orders and negotiate order details.
• Catching hold of customer complaints and finding solutions.
• Pursues coordination with all areas of the Supply Chain.

Conocimientos

Customer Focus

Knowledge of Standard Office Software

Initiative

Educación

Bachelor's Degree

Herramientas

SAP

AX

Descripción del empleo

Location: Guadalajara, MX

Category: Global Business Service Jobs

Customer Service Representative AM

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

We are thrilled to announce the establishment of the newGBS Americas CenterinGuadalajara, Mexico. This strategic move marks a significant milestone for allnex as we strengthen our presence in the Americas and scale our operations efficiently across the region. As we embark on this exciting new chapter, we remain unwavering in our commitment to fostering a unified and collaborative culture across all our locations. The GBS Americas will serve as a hub of innovation and excellence, driving our mission to deliver superior solutions and services to our valued customers.

Takes care of customers & their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer. Pursues timely communication, shipment, and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit, and PSRA. Ensures coordination with all areas of the Supply Chain and internal/external customers.

Responsibilities

• Takes care of customers & their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer.
• Receipt of customer orders (Fax/e-mail / phone) and order entry in respective ERP System (SAP / AX).
• Follow up on customer orders, and independent negotiations with customers concerning order details (delivery date, quantity, partial deliveries).
• Catching hold of customer complaints, finding and establishing solutions once a complaint is Customer Service related.
• Pursues timely communication, shipment, and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit,
  and PSRA.
• Ensures coordination with all areas of the Supply Chain and internal/external customers.
• Handling of consignment stocks incl. VMI (Vendor Managed Inventory).

Required skills and experience

• Minimum of 2 years of experience in Customer Service within a Manufacturing or Supply Chain environment.
• Strong Customer Focus.
• Good knowledge of Standard Office Software.
• Resourceful with a good sense of initiative.

Qualifications

• Bachelor’s Degree.

We offer

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.
Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.