Customer Service Representative

Uline; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading distributor of shipping materials in Mexicali is seeking a Customer Service Representative. You will process customer orders, answer inquiries, and assist customers in navigating the website. The ideal candidate is bilingual in English and Spanish with a high school diploma. This position offers competitive pay and comprehensive benefits, including health insurance and a tuition assistance program.

Servicios

Complete health insurance coverage

Employer-matched savings fund

Paid holidays and generous paid time off

Tuition Assistance Program

Formación

• Fluent in verbal and written English and Spanish.
• Prior experience in customer service is a plus.
• Willingness to learn and provide exceptional customer service.

Responsabilidades

• Process customer orders and inquiries in a collaborative call center.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Answer product, pricing and shipping questions quickly.

Conocimientos

Bilingual (English / Spanish)

Customer service experience

Communication skills

Educación

High school diploma or equivalent

Bachelor's degree (preferred)

Descripción del empleo

Customer Service Representative

Pay from $32,000 pesos per month to $34,400 pesos per month

Mexicali Branch

Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800

Complejo Tecnológico Nicoya

Mexicali, B.C. Mexico 21607

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Various on-site shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.


• Communicate with customers over phone, email and chat.


• Help customers navigate Uline's website and online ordering.


• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.


• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!


• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!


• Multiple bonus programs.


• Paid holidays and generous paid time off.


• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!