Customer Service Representative

Equivity; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic customer service company located in Mexicali is seeking candidates for a role involving direct contact with American clients. Responsibilities include resolving client issues and supporting client campaigns. Ideal candidates will have a passion for customer service and experience in a call center, with a requisite proficiency in English (90%). The position offers a monthly salary of $13,500 pesos gross along with bonuses for excellent performance and a collaborative company culture.

Servicios

Bonuses and incentives

Progressive company culture

Formación

• Passion for customer service.
• Preferably experience in a call center.
• 90% proficiency in written and spoken English.

Responsabilidades

• Direct contact with American clients to provide support.
• Assist clients in resolving immediate issues.
• Support the campaign to increase clientele via inbound calls.
• Use technological platforms for optimal support.

Conocimientos

Customer service passion

Call center experience

90% English proficiency

Familiarity with Microsoft Office

Shift availability

Descripción del empleo

What You’ll Do:

• You will have direct contact with American clients to support them and provide solutions.
• Assist clients in resolving their immediate issues.
• Support the campaign to increase its clientele through inbound calls.
• Use technological platforms to provide the best support.

What We’re Looking For:

• Passion for customer service
• Preferably experience in a call center
• 90% proficiency in written and spoken English
• Familiarity with Microsoft Office suite
• Shift availability

What We Offer:

• $13,500 pesos per month (gross salary) + bonuses.
• Training schedule: Monday- Friday, 7:00am-3:30pm.
• After training, the campaign will determine the schedule.
• Bonuses and incentives for excellent performance.
• A progressive company culture where your ideas are valued.