Customer Service Representative

Qualfon; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service company in Mexico City is looking for a Customer Service Agent responsible for assisting customers via calls and chats. Candidates should have a high school diploma, be at least 18 years old, and possess advanced English skills. Previous customer service experience is preferred. Competitive pay and benefits are offered, including career growth opportunities and wellness programs.

Servicios

Career Path Program

Medical, dental, vision and 401(K)

Employee discounts

Wellness programs

Formación

• Eighteen (18) years of age or older on or before the hire date.
• Six months prior customer service experience, preferably in a call center.
• Must live in Mexico City.

Responsabilidades

• Respond to incoming customer calls and chats for assistance regarding their accounts.
• Adhere to required policies and procedures.

Conocimientos

Advanced English (speaking) C1 or C2

Customer service experience

Ability to operate multiple computer programs

Creative problem solver

Educación

High School Diploma or equivalent

Descripción del empleo

Our Mission

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever‑growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University program
• FREE access to personal and professional support through the Qualfon Care Coaches’ program
• Competitive wages
• Career advancement
• Opportunities to earn additional income through incentives
• Paid time off
• Paid training
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Qualfon is dedicated to ensuring all team members have Fun@Work!

Nuestra misión

Qualfon tiene la misión de ayudar a tantas personas como sea posible a perseguir su vocación, crear un número cada vez mayor de oportunidades de desarrollo profesional y ser el agente elegido por todos nuestros clientes.

• Continuar tu educación y obtener un título universitario a través de nuestro programa Qualfon University
• Acceso GRATUITO a apoyo personal y profesional a través del programa Qualfon Care Coaches
• Salarios competitivos
• Oportunidades de crecimiento
• Oportunidades de obtener ingresos adicionales a través de incentivos
• Entrenamiento pagado
• Lideramos con el ejemplo para garantizar que nuestros increíbles miembros del equipo y supervisores adopten y vivan la misión y los valores de Qualfon
• Qualfon se dedica a garantizar que todos los miembros del equipo tengan Fun@Work!

What you will be doing

• As a Customer Service Agent, you are responsible for responding to incoming customer calls and chats for assistance regarding their accounts.
• Adheres to required policies and procedures. Strong communication, time management, and call management skills.

Lo que estarás haciendo

• Como agente de servicio al cliente, serás responsable de responder a las llamadas y chats entrantes de los clientes para obtener asistencia con respecto a sus cuentas.
• Adherencia a las políticas y procedimientos requeridos. Fuertes habilidades de comunicación, gestión del tiempo y gestión de llamadas.

What skills you will need

• Eighteen (18) years of age or older on or before the hire date
• High School Diploma or equivalent
• Advanced English (speaking) C1 or C2
• Six months prior customer service experience, preferably in a call center
• Ability to operate multiple computer programs
• Must live in Mexico City
• Qualified candidates will be comfortable in a multi‑tasking, high‑energy environment.
• Must be a creative and analytical problem solver with a passion for excellent customer service

Qué habilidades necesitarás

• 18 años de edad en adelante
• Certificado de bachillerato o su equivalente (GED, High School Diploma)
• Inglés avanzado (hablado) C1 o C2
• Experiencia previa de 6 meses en atención al cliente, preferiblemente en call center
• Habilidad para operar múltiples programas de computadora
• Necesitas vivir en la CDMX
• Los candidatos calificados se sentirán cómodos en un entorno de múltiples tareas. Solucionarán problemas de forma creativa y analítica con una pasión por un excelente servicio al cliente.

Benefits

We offer competitive pay and benefit packages along with many other perks: Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full‑time and part‑time positions, Incentive programs, Team environment, Wellness programs