Customer Service Rep for Pricing USA & Canada

3M; Ciudad de México; Presencial; MXN 20,000 - 30,000; Jornada completa

Descripción de la vacante

A global manufacturing firm in Mexico City seeks a Customer Service Representative to manage pricing data across various systems. The ideal candidate will have a Bachelor's degree, bilingual skills in English and Spanish, and at least one year of relevant experience in customer service or pricing. This on-site role offers an opportunity to contribute to key business decisions and support operations effectively.

Servicios

Competitive pay and benefits programs

Formación

• Minimum one year of working experience in operational areas such as pricing or customer service.
• Intermediate/advanced English and Spanish verbal and written skills.
• Strong analytical skills for problem-solving and data organization.

Responsabilidades

• Create and maintain Deviated and Standard Prices in systems.
• Compile and reconcile data between multiple systems.
• Provide accurate and timely status of work progress.

Conocimientos

Bilingual: English and Spanish

Attention to detail

Problem solving

Educación

Bachelor’s degree concluded and/or ongoing

Herramientas

Salesforce

SAP

Excel

Descripción del empleo

Job Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

The impact you will make in this role

As a Customer Service Rep for Pricing USA & Canada, you will play a key role in ensuring the accurate compilation, organization, and reconciliation of pricing data between multiple systems utilized by 3M GSC and 3M subsidiaries. In this role, you will maintain and enhance pricing applications, coordinate updates, manage requests, and support business groups within Customer Operations. You will also create price reports and perform ad‑hoc analysis to support business decisions.

You will make an impact by

• Create and maintain Deviated and Standard Prices in our systems based on the process governance and playbooks
• Compile, organize, and reconcile data between multiple systems using Excel, SAP, Sales Force and SharePoint.
• Demonstrate strong attention to detail to ensure accuracy on data reports and processes.
• Document and maintain clear procedures and flowcharts.
• Demonstrate problem‑solving, reasoning, and analytical skills, and make suggestions for problem solutions or enhancements.
• Provide accurate and timely status of work progress.
• Maintain ongoing communications with Pricing, Customer Service, and business stakeholders via email, Sales Force cases, etc.
• Reject requests outside USAC governance policy.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Academic: Bachelor’s degree concluded and/or ongoing.
• Bilingual: English and Spanish intermediate/advanced level. Verbal and written.
• Experience: Minimum one year of working experience in operational areas such as pricing, customer service, collections, and similar.
• Knowledge or experience working with Salesforce, SAP, Excel (pivot tables; VLOOKUP; conditional formulas; macros, etc.).

Additional qualifications that could help you succeed even further in this role include:

• Problem solving
• Effective communication
• Continuous Improvement: Generate and record improvement ideas.

Work location

Mexico

This role has an on‑site work model, with the employee working at least four days a week in the corporate office at Santa Fe, CDMX. No relocation supported.

Supporting Your Well‑being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Legal and Inclusion Statements

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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