Customer Service Center Manager - Founding Mexico Team

Consult Silicon Valley; Villahermosa; Presencial; MXN 547,000 - 822,000; Jornada completa

Descripción de la vacante

A leading outsourcing company is seeking a Customer Service Center Manager in Villahermosa, Tabasco. This full-time, onsite role involves overseeing call center operations, managing performance, and building client relationships. Ideal candidates will have at least 1 year of experience in BPO management, proven leadership skills, and excellent English communication. Join as part of the founding team and enjoy competitive salary, career growth, and the opportunity to shape the company's Mexico operations.

Servicios

Competitive salary

Government-mandated benefits

Career growth opportunities

Dynamic work environment

Formación

• Minimum 1 year of experience in BPO/call center operations management.
• Proven leadership experience managing teams and achieving performance goals.
• Strong understanding of KPIs and workforce management.

Responsabilidades

• Oversee daily call center operations and manage performance.
• Ensure service excellence across teams and build client relationships.
• Monitor KPIs and provide reports for improvement actions.

Conocimientos

Leadership in BPO operations

KPI management

Client relations

English communication

Adaptability

Descripción del empleo

A leading outsourcing company is seeking a Customer Service Center Manager in Villahermosa, Tabasco. This full-time, onsite role involves overseeing call center operations, managing performance, and building client relationships. Ideal candidates will have at least 1 year of experience in BPO management, proven leadership skills, and excellent English communication. Join as part of the founding team and enjoy competitive salary, career growth, and the opportunity to shape the company's Mexico operations.