Customer Service Associate (Outbound)

Allstate Insurance Company; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading insurance provider is seeking a Customer Care Associate II responsible for outbound calls and providing quality customer service regarding property insurance. This position is remote and demands a self-motivated, organized individual capable of working independently and maintaining high performance standards. Candidates must have a minimum of 1 year of customer service experience and hold a High School Diploma. The role supports a dynamic team dedicated to customer satisfaction and operational excellence.

Formación

• Minimum 1 year of customer service experience (inbound/outbound).
• Ability to work autonomously in a remote environment.
• Proven organization and attendance punctuality.

Responsabilidades

• Initiate high volume outbound calls to provide effective customer service.
• Assist with policy information and process complaints.
• Maintain productivity and quality standards.

Conocimientos

Self-motivated

Excellent verbal and written communication

Proactive and solution-oriented

Reliable and organized

Educación

High School Diploma

Descripción del empleo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Customer Care Associate ll is responsible for initiating high volume outbound calls and providing effective quality customer service regarding property insurance. Support borrowers and Agent/Carriers by obtaining policy information, de-escalate calls and process complaints and handle insurance disbursement.

This position is fully Work from Home since day one and requires a highly responsible, autonomous, and committed individual. The role requires someone self-motivated, persistent, and capable of working independently while maintaining high performance standards without direct supervision.

Key Responsibilities

• Cross trains to assist with multiple clients

• Assists answering questions in the team chats

• Meets and maintains Productivity, non Productivity standards, Quality and attendance guidelines

• Updates records and note system on every loan

• Works on Claim Packets when phone lines low

• Handles outbound telephone calls to borrowers, Insurance Agent/Carrier regarding property insurance

• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Skills and competencies:

• Self-motivated and autonomous in a remote environment

• Proactive, creative, and solution-oriented

• Responsible, reliable, and organized

• Excellent verbal and written communication

• Consistent attendance and punctuality

Experience

• Minimum 1 year of customer service experience (inbound/outbound)

Education

• High School Diploma

Supervisory Responsibilities

• This job does not have supervisory duties.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

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