Customer Service Agents -Bilingüe - Mérida

Concentrix - CA; Mérida; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global customer experience solutions company is hiring Customer Service Agents in Mérida. This full-time role focuses on delivering exceptional customer support through inbound and outbound communication. Candidates should have strong communication skills, a customer service orientation, and be able to multitask effectively. The position offers a competitive salary and various career growth opportunities.

Servicios

Diverse global organization

Career development opportunities

Competitive salary

Monthly performance incentives

Weekly and monthly activities

Raffles and prizes

Formación

• Intermediate - Advanced English level.
• 6 months minimum of experience in Call center customer service preferred.
• Strong computer navigation skills and PC knowledge.

Responsabilidades

• Provide customer service support and resolve routine problems.
• Actively listen and troubleshoot for great customer experience.
• Maintain a pleasant and professional tone while communicating.

Conocimientos

Customer service orientation

Strong communication skills

Multitasking

Attention to detail

Educación

High School diploma or equivalent

Descripción del empleo

Job Title: Customer Service Agents - Bilingüe - Mérida

Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Details

Job Type: Full-Time

Location: Insurgentes Sur, Mexico City

Benefits

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great weekly, biweekly and monthly activities
• Great raffles and prizes

About the Role

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.

Responsibilities

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

Requirements

• Courteous with strong customer service orientation
• Intermediate - Advanced English level
• High School diploma or equivalent required
• 6 months minimum of experience in Call center customer service (Desired)
• Ability to work under constant changes
• Multitasking
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both in writing and verbally
• Reliable with strong attention to detail
• Skilled in multitasking; including the ability to be flexible and adapt to change quickly
• Tolerance of repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Shift rotation capability as needed

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.