Customer Service Administrator

Sotera Health; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare services company in Mexico seeks a Customer Service Administrator. The role involves ensuring customer satisfaction through direct communication and preparation of various computer reports. Candidates should have a High School Diploma and experience in general office tasks, along with strong communication skills and the ability to lift up to 30 pounds. The position requires proficiency in word processing and spreadsheet applications, while also meeting specific medical requirements.

Formación

• High School Diploma or equivalent combination of education and experience.
• Six months to one year of general office experience.
• Must be able to lift a minimum of 30 pounds.

Responsabilidades

• Communicates directly with customers to ensure customer satisfaction.
• Prepares various computer reports for internal use.
• Manages customer invoices and purchase orders.

Conocimientos

Proficient in word processing and spreadsheet applications

Strong communication skills

Detail oriented

Fluent English

Educación

High School Diploma or equivalent

Descripción del empleo

Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all customer services necessary to ensure customer satisfaction. Prepares various computer reports for both customer and internal use. Completes various forms and logs and forwards to Corporate.

Responsibilities

• Communicates directly with customers and performs all customer services necessary to ensure customer satisfaction.
• Prepares various computer reports for both customers and internal use.
• Prepares customer invoices.
• Creates purchase orders, obtains signatures, records for payment and follows up if not paid.
• Maintains various logs and reports (ie quarterly billings reports) and forwards to Corporate.
• Orders office and production supplies.
• Maintains customer records and files.
• Assists with other tasks as assigned by Supervisor.

Qualifications

• High School Diploma or equivalent combination of education and experience
• Six (6) months to one (1) year of general office experience
• Must be proficient using word processing and spreadsheet applications
• Previous Customer Service experience a plus
• Must be able to read, write and speak fluent English
• Must possess strong communication skills
• Must be accurate and detail oriented
• Must be able to lift a minimum of 30 pounds

Special Requirements

• Must be medically approved for respirator use (EO)
• Must be able to tolerate exposure to high temperatures and high humidity (120F and 60% RH for 20 minutes) (EO)

Training Required

Must complete all required training for a “Customer Service Administrator” outlined in the training manual.