Customer Service

USI INC; Región Centro; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading electronics company in Mexico is seeking a Customer Service Representative to provide support for national and international customers. Responsibilities include managing purchase orders, resolving delivery issues, and collaborating with internal teams to ensure customer satisfaction. Candidates should have a Bachelor's degree and 1–2 years of experience in customer service, preferably in electronics or manufacturing. Competitive salary and benefits offered.

Servicios

Competitive salary

Legal and additional benefits

Continuous training

Growth opportunities

Formación

• 1–2 years of experience in customer service, preferably in the electronics or manufacturing industry.
• Intermediate–advanced English essential for dealing with international customers.

Responsabilidades

• Receive, review, and register customer orders in the system.
• Monitor order status and coordinate necessary changes.
• Handle inquiries related to deliveries, invoicing, or quality.
• Maintain communication with customers regarding delivery schedules.
• Collaborate with internal departments to meet customer requirements.
• Prepare order status reports and customer service metrics.
• Participate in follow-up meetings with key customers.
• Support management of returns, claims, and credit notes.
• Ensure compliance with customer service policies.

Conocimientos

Effective communication

Customer-oriented approach

Strong organizational abilities

Follow-up abilities

Problem-solving mindset

Teamwork

Adaptability

Educación

Bachelor’s degree in Business Administration, International Business, Industrial Engineering, or related field

Herramientas

ERP systems (SAP, Oracle, or others)

Descripción del empleo

Job Objective

Provide support and assistance to national and international customers by managing purchase orders, following up on their requests, and ensuring effective communication with internal areas (production, logistics, quality, engineering) to guarantee customer satisfaction and on‑time delivery.

Main Responsibilities

• Receive, review, and register customer orders in the system.
• Monitor order status and coordinate any necessary changes or adjustments.
• Handle inquiries and resolve issues related to deliveries, invoicing, or quality.
• Maintain constant communication with customers regarding delivery schedules, material availability, and production changes.
• Collaborate with internal departments to ensure customer requirements are met.
• Prepare order status reports and customer service metrics.
• Participate in follow‑up meetings with key customers.
• Support the management of returns, claims, and credit notes.
• Ensure compliance with customer service policies and company standards.

Profile Requirements

• Education: Bachelor’s degree in Business Administration, International Business, Industrial Engineering, or related field.
• Experience: 1–2 years in customer service, preferably in the electronics or manufacturing industry.
• Knowledge:
  • Customer service processes and order management.
  • ERP systems (SAP, Oracle, or others).
  • Intermediate–advanced English (essential for dealing with international customers).

Skills

• Effective communication and customer‑oriented approach.
• Strong organizational and follow‑up abilities.
• Problem‑solving mindset.
• Teamwork and adaptability.

Key Competencies

• Results‑oriented.
• Proactive and adaptable.
• Analytical and able to prioritize tasks.
• Negotiation and empathy skills.

We Offer

• Competitive salary.
• Legal and additional benefits.
• Continuous training.
• Growth opportunities within the electronics industry.