Customer Service

AAM - American Axle & Manufacturing; Apaseo el Grande; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

GKN Sinter Metals Mexico is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, orders, and service support to ensure a positive experience. You will work with sales, production, and logistics to maintain records in the CRM and provide product information.

You will interact in English and Spanish, support process improvements, and assist with administrative tasks as needed in a fast-paced manufacturing environment.

Formación

• High school diploma or equivalent; degree in a relevant field (e.g., business administration) is a plus.
• Proven experience in a customer service role, preferably in manufacturing or industrial environment.
• Excellent verbal and written communication in English and Spanish.
• Strong interpersonal skills with a customer-focused approach.
• Empathy and ability to de-escalate difficult situations.
• Proficiency with CRM software and MS Office Suite.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, provide order status updates, and manage changes or cancellations.
• Resolve customer complaints and issues, escalating complex problems when necessary.
• Maintain accurate customer records in the CRM system.
• Collaborate with internal departments (sales, production, logistics) to ensure seamless service.
• Provide product and service information to customers as needed.
• Identify opportunities to improve customer service processes and contribute to team goals.
• Assist with other administrative tasks as required by the customer service department.

Conocimientos

Bilingual English/Spanish

Customer-focused

Interpersonal skills

Problem-solving

De-escalation

Teamwork

Educación

High school diploma

Business administration degree (a plus)

Herramientas

CRM software

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Job Posting Title

Customer Service

Job Description Summary

Customer service additional to redistribute the workload of current position

Job Description

Job Summary**

The Customer Service Representative serves as the primary point of contact for GKN Sinter Metals Mexico’s customers, providing essential support, addressing inquiries, and ensuring a positive customer experience. This role is crucial for maintaining strong client relationships and contributing to overall customer satisfaction.

Job Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Process customer orders, provide order status updates, and manage any changes or cancellations.
• Resolve customer complaints and issues efficiently and effectively, escalating complex problems to the appropriate department when necessary.
• Maintain accurate and up-to-date customer records and interactions in the company’s CRM system.
• Collaborate with internal departments (e.g., sales, production, logistics) to ensure seamless service delivery.
• Provide product and service information to customers as needed.
• Identify opportunities to improve customer service processes and contribute to team goals.
• Assist with other administrative tasks as required by the customer service department.

Job Qualifications

• High school diploma or equivalent; a degree in a relevant field (e.g., business administration) is a plus.
• Proven experience in a customer service role, preferably in a manufacturing or industrial environment.
• Excellent verbal and written communication skills in both English and Spanish (required due to location).
• Strong interpersonal skills with a customer-focused approach.
• Ability to empathize with customers and effectively de-escalate difficult situations.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving aptitude and ability to make sound judgments.

Required Skills and Education

Industrial Engineering

About Dauch

Dauch Corporation is a premier Driveline and Metal Forming supplier serving the global automotive industry with a powertrain-agnostic product portfolio that supports electric, hybrid, and internal combustion vehicles. The company is headquartered in Detroit, MI, with operations that span 24 countries and more than 175 locations. Formed through the acquisition of Dowlais Group plc and its subsidiaries - GKN Automotive and GKN Powder Metallurgy, Dauch unites deep engineering roots with global manufacturing capabilities and an entrepreneurial spirit to move mobility forward. Visit www.dauch.com to learn more.

Dauch no discriminará contra ninguna persona ni solicitante de empleo por motivo de edad, raza, color, género, religión, peso, estatura, estado civil, orientación sexual, historial genético o información, identidad o expresión de género, discapacidad, origen nacional u otra característica protegida por la ley. Dauch tomará medidas para garantizar que las personas sean tratadas por igual durante el empleo o proceso. En Dauch valoramos la diversidad en nuestra fuerza de trabajo, nuestros clientes, consumidores, visitantes y la existencia de similitudes y diferencias, tanto las visibles como aquéllas que no podemos ver. Las personas que trabajan para Dauch contribuyen con una perspectiva única que es resultado de los atributos de diversidad. Si requieres algún ajuste razonable para la posición mencionada puedes notificarlo a tu reclutadora o reclutador. Para obtener más información, visite Dauch.com.