Customer Operations Manager, Japan at Lilith Games(L) China

Lilith Games(L); Nuevo León; Presencial; MXN 748.000 - 962.000; Jornada completa

Descripción de la vacante

A leading gaming company is looking for a Customer Operations Manager to oversee community content strategy and player communication, particularly focusing on engagement with the Japanese gaming community. The ideal candidate will manage community-led projects, build strong relationships with key creators, recruit professional moderators, and effectively link player feedback with R&D. This role requires excellent communication skills and a passion for gaming.

Responsabilidades

• Manage community content strategy and player communication.
• Create game-related community content and project-related information.
• Plan community-led projects and KOL cooperation.
• Explore high potential Japanese creators and establish relationships.
• Build connections with key players in the community.
• Recruit community administrators and moderators.
• Convey community public opinion, feedback, and suggestions.

Descripción del empleo

Overview

Customer Operations Manager, Japan job at Lilith Games(L). China.

Responsibilities

1. Manage community content strategy and player communication, including interaction with players on social media platforms and active participation in discussions.
2. Create game-related community content, package and deliver project-related information. If the R&D feedback, according to the regional attributes of the version related information.
3. Plan community-led projects, such as activities and KOL cooperation.
4. Explore high potential Japanese creators and establish good relationships with existing partner KOLs.
5. Build connections with key players in the community and actively strengthen their presence among Japanese players.
6. Recruit community administrators and moderators to ensure that Japanese community social media has a professional management team.
7. Make a good link between players and R&D, and accurately convey community public opinion, feedback and suggestions.