Customer Marketing Manager - Mexico

Jumpcloud; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading tech company is seeking an ambitious marketer to develop engagement strategies for customers. This remote role requires strong collaboration with sales and success teams and excellent English communication skills. Candidates with experience in Salesforce and marketing to IT audiences will be preferred. If you enjoy dynamic work environments and solving technical challenges, apply now to be part of this innovative team. You must be authorized to work in Mexico to apply.

Formación

• Experience partnering with sales and customer success teams for campaigns.
• Experience interacting with executive-level stakeholders.
• Excellent verbal and written communication skills in English.

Responsabilidades

• Develop strategies to optimize customer engagement programs.
• Partner with CSM and product marketing teams for product adoption.
• Create a calendar for customer-facing webinars.

Conocimientos

Experience with sales and customer success teams

Excellent time management skills

Excellent English-language communication skills

Problem-solving drive

Herramientas

Salesforce

Descripción del empleo

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.

With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.

JumpCloud® is IT Simplified.

About the Role

This is a great opportunity for an ambitious and organized marketer to roll up their sleeves.

Key responsibilities

• Develop strategy with internal stakeholders to design and optimize engagement programs that engage and educate customers throughout their lifecycle.
• Partner with the CSM team and product marketing team to create our scaled strategy to drive product adoption within specific segments of our customer base.
• Develop the calendar for regular customer-facing webinars, partnering with the integrated campaigns team to either include current customers in existing webinar plans, or customize prospect-facing webinars to be relevant for customers.
• Leverage content created by product marketing and content marketing to fuel current customer engagement and adoption.
• Partner with internal data and technology teams to improve our ability to segment our customer marketing database based on product usage, purchased SKUs, and predictive analytics.
• Support our community manager on customer advocacy and review programs.
• Establish and measure key performance indicators for initiatives, conduct campaign analyses, and continually update plans to maximize performance.

You Have

• Experience partnering with sales and customer success teams to coordinate, communicate, and deliver offers and campaigns that resonate deeply with customers
• Experience interacting with executive-level stakeholders including the CMO, CEO and co-founders
• Excellent time management skills with the ability to prioritize and shift workload to meet deadlines
• Excellent English-language verbal and written communication skills
• Passion for trying new things and a strong drive towards solution-oriented problem solving

Bonus points for

• Hands-on experience with Salesforce
• Experience marketing to an IT audience

Where you'll be working / Location

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico.

You must be located in and authorized to work in Mexico to be considered for this role.

Language

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English.

The interview and any additional screening process will take place primarily in English.

To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.

Any additional language requirements will be included in the details of the job description.

Why JumpCloud

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!

JumpCloud® is an incredible place to share and grow your expertise!

You’ll work with amazing talent across each department who are passionate about our mission.

We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and / or feature will be welcome.

You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to "Build Connections."

To us that means creating "human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.

Please note JumpCloud® is not accepting third party resumes at this time.

JumpCloud® is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.