Customer Experience Ambassador

Bebeeengagement; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic engagement company in Veracruz is looking for a passionate Customer Engagement Strategist. In this role, you will manage brand channels to activate users, develop consumer networks, and organize community events. The ideal candidate will have 2–3 years in user operations or community management, strong communication skills, and a Bachelor's degree in marketing or a related field. This position offers the chance to create meaningful connections and enhance user experiences.

Formación

• 2–3 years of experience in user operations, community management or CRM.
• Background in automotive, creative agencies or event planning is a plus.
• Strong communication and coordination skills.
• Fluent in English.
• Valid driver's license.

Responsabilidades

• Manage brand-owned channels to activate and retain users.
• Develop Key Opinion Consumer networks for word-of-mouth.
• Organize car owner clubs and offline events.
• Design and optimize loyalty programs.
• Support user acquisition and lead conversion.
• Analyze user data for insights.
• Coordinate initiatives to enhance the user journey.
• Support content creation for engagement campaigns.
• Monitor user sentiment and feedback trends.

Conocimientos

User operations

Community management

CRM

Communication skills

Coordination skills

Fluent in English

Educación

Bachelor's degree in Marketing, Communications or related fields

Descripción del empleo

Customer Engagement Strategist

We're looking for a skilled Customer Engagement Strategist to lead our engagement efforts across digital platforms and offline activations.

Key Responsibilities

• Manage brand-owned channels (app, WhatsApp, Facebook groups) to activate and retain users.
• Develop Key Opinion Consumer (KOC) networks and drive authentic word-of-mouth.
• Organize car owner clubs and offline events.
• Design and optimize loyalty programs to boost satisfaction and referrals.
• Support user acquisition and lead conversion in collaboration with sales and marketing.
• Analyze user data to generate insights and support strategic decisions.
• Coordinate cross-functional initiatives to enhance the user journey across digital and offline touchpoints.
• Support the creation and localization of content for user engagement campaigns, including newsletters, push notifications, and community posts.
• Monitor and report on user sentiment and feedback trends to proactively address service gaps and improve brand perception.

Requirements

• 2–3 years of experience in user operations, community management or CRM.
• Background in automotive, creative agencies or event planning is a plus.
• Strong communication and coordination skills.
• Fluent in English.
• Bachelor's degree in Marketing, Communications or related fields.
• Valid driver's license.

About This Opportunity

This role offers a unique chance to shape the future of mobility by building meaningful connections with customers.

If you have a passion for creating strong communities and enhancing user experiences, we'd love to hear from you!